I had heard great reviews from so many people, and my tank was in desperate need of some cleaners (there aren't any fish stores where I live). Needless to say I am extremely disappointed.
When I placed the order, I picked the top option, most expensive option, suggested option, which was overnight/2 day express. I sent an email with the order to make sure it got shipped on Thursday so I could be home Friday to get it. My mail came and went with no package. After tracking down the box, and spending much time on the phone with USPS, I was told my package would not be arriving till Saturday. After begging and pleading, USPS was willing to call me at ten o clock that night when the truck got in so that the box wasn't waiting overnight at the post office.
Which, it didn't matter if I got them that night or the next day because most of the box was dead.
I emailed reefcleaners which they responded to send pictures of the damages after telling me it was my fault because I picked the wrong shipping.
We sent the pictures. A few days later I check my account to see that from the $100 order (that includes shipping) my account had been refunded THIRTEEN dollars. I got refunded for four dead emerald crabs, minus the five dollar promo coupon.
I emailed reefcleaners. The response I got was that from the pixelated pictures from my phone, they could tell that everything else was alive, and only the crabs were dead, and I was welcome to send new photos. If any of you have had dead sea creatures, they are the worse smelling things ever. I threw them away after the first pictures were taken, how was I supposed to send new pictures?
So all in all, it is my fault because I picked the wrong shipping, and my photos didn't show dead animals. Essentially, I paid $87 for a handful of snails and hermit crabs. Furthermore, I feel slightly offended that my word meant jack.
If you live west of the Mississippi I wouldn't recommend them because you will get a late box full of dead animals and you will not get a new animal, credit, or your money back. You will receive an email full of distrust and excuses.