I got the replacement fan in and OH it's quiet! Thank you Central Aquatics!!
Here's the GOOD part!
I filed a complaint with the B-B-B over SeaCorals and their lack of help.
Here's the background. I ordered the light fixture from
Welcome to Sea Corals - Real Aquarium Grade Coral & Rock in May 2007. In December when the fan went bad I started cleaning and trying to resolve it myself. Well on 1/4/2008 I contacted SeaCorals about this. Of course they initially suggested cleaning. I complie and cleaned. I even went one step further and tried silicone lubricant. Still made an awful noise. So on 1/7/2008 I contacted them for resolution. They suggested I remove the fan and ship it to them. Once they had fan "in hand" they would ship the replacement. So I sent the fan to SeaCorals "certified" on 1/7/2008 and have delivery reciept for it on 1/9/2008 (maybe 1/20/2008 since I'm not in my office right now). Yadda yadda fast forward to now.
I filed the complaint with BBB and here is their rebuttal. It's hilarious!!
3:17 P.M. Yeah May 2007... that's the original light fixture NOT the replacement fan.
Well I've submitted my rebuttal and although I'll probably never hear anything more about it I have at least been 100% honest about it and I know they are a terrible company!! If ANYONE even considers saving some $$ and buying from SeaCorals please do NOT! Run away from SeaCorals as FAST as you can!!
Here's the GOOD part!
I filed a complaint with the B-B-B over SeaCorals and their lack of help.
Here's the background. I ordered the light fixture from
Welcome to Sea Corals - Real Aquarium Grade Coral & Rock in May 2007. In December when the fan went bad I started cleaning and trying to resolve it myself. Well on 1/4/2008 I contacted SeaCorals about this. Of course they initially suggested cleaning. I complie and cleaned. I even went one step further and tried silicone lubricant. Still made an awful noise. So on 1/7/2008 I contacted them for resolution. They suggested I remove the fan and ship it to them. Once they had fan "in hand" they would ship the replacement. So I sent the fan to SeaCorals "certified" on 1/7/2008 and have delivery reciept for it on 1/9/2008 (maybe 1/20/2008 since I'm not in my office right now). Yadda yadda fast forward to now.
I filed the complaint with BBB and here is their rebuttal. It's hilarious!!
Go ahead and enter that tracking # into your USP tracking field. You'll get Delivered: 05/25/2007SeaCorals rebuttal said:Customer called and stated fan was bad. We have never received the damaged fan as customer states in their dispute, but we did go ahead and have a new fan sent to them to replace the damaged part. The item clearly shows as delivered over 8 months now via tr#1Z999A7X0349306266. We have responded to the buyer numerous times, and buyer continually states that they are not receiving our emails, none of our other buyers are having issues with receiving emails. We have met all warranty requirements as indicated. If the buyer was unhappy with the light, they could have returned the item for warranty repair or replacement at any time, and we have let the customer know this numerous times. Buyer simply wants us to continue to send them parts without any return of the damaged parts, or any other proof that the item needs said parts. If the light is still giving buyer an issue, then it can be returned at any time. We apologize that the buyer is not receiving emails, but we cannot be held responsible for his email system, ours is working well, and we send and receive almost 1000 emails per day.
3:17 P.M. Yeah May 2007... that's the original light fixture NOT the replacement fan.
Well I've submitted my rebuttal and although I'll probably never hear anything more about it I have at least been 100% honest about it and I know they are a terrible company!! If ANYONE even considers saving some $$ and buying from SeaCorals please do NOT! Run away from SeaCorals as FAST as you can!!