wolverine57
Member
Terrible service! I order a picasso clown grade B and recieved e-mail stating that the clown will be shipped this Monday, June 14, 2010 shipped via UPS. I took the day off from work today, to be home to recieve the fish to acclimate as soon as the fish arrived.
I had send an e-mail to Doni Mari inquiring the tracking and where about of the shipment, sitting here in my home waiting for the UPS truck the entire day. I stated in my email if the picasso clown does not arrive today, cancel my order. Immediately got a reply from Doni, ok order is cancel and refund on its way, nothing more.
This was unprofessional and poor service, if the fish was not shipped Doni should have contacted me via e-mail, to tell me unable to ship for whatever reason in advance, and say sorry I will ship the next day for free to make up, and I would have not taken a day off.
Doni, seems to have a great product...but service should go hand in hand.
I had send an e-mail to Doni Mari inquiring the tracking and where about of the shipment, sitting here in my home waiting for the UPS truck the entire day. I stated in my email if the picasso clown does not arrive today, cancel my order. Immediately got a reply from Doni, ok order is cancel and refund on its way, nothing more.
This was unprofessional and poor service, if the fish was not shipped Doni should have contacted me via e-mail, to tell me unable to ship for whatever reason in advance, and say sorry I will ship the next day for free to make up, and I would have not taken a day off.
Doni, seems to have a great product...but service should go hand in hand.