I'm probably going to transfer all my livestock and corals to my lfs. I have too much money to risk in adding corals into the tank right away.
As far as the other questions..
Tank is about 19 months old.
Wood flooring, perfectly leveled.
What what whaaaaaat? This sounds like a slightly different version of the story... perhaps I jumped the gun in my previous post. It would appear that the tank is older than stated, and that red sea IS trying to make it right even despite that. It's nice to hear both sides and I obviously was too quick to pass judgement. It would appear that op struggled a little with the facts here which if accurate seems a little reckless. Either way, I think that Steve's response here is as friendly and eloquent as you could hope for from a vendor and it shifts my perspective entirely.We are obviously saddened to hear that your aquarium broke. Our customer care team did not receive any email initially, although I do not doubt that you felt you had tried to contact us. As soon as we became aware of the issue we responded.
The aquarium warranty expired in March of 2013 (18 months ago), and despite this we offered a free replacement aquarium, with only shipping to pay. Our offer of a free aquarium is still open to you (with or without cabinet so just shipping to pay if you prefer just the aquarium).
If you do choose a custom-build then we would like to offer you sufficient Coral Pro Salt in order for you to re-start your reefing experience. Please use usa.info@redseafish.com in any further correspondence with us so we can help you as promptly as possible, and feel free to also cc in uk.info@redseafish.com as this will reach Kevin. If you choose to go down another route then we wish you every success and sincerely hope you remain within the reefing community.
We are obviously saddened to hear that your aquarium broke. Our customer care team did not receive any email initially, although I do not doubt that you felt you had tried to contact us. As soon as we became aware of the issue we responded.
The aquarium warranty expired in March of 2013 (18 months ago), and despite this we offered a free replacement aquarium, with only shipping to pay. Our offer of a free aquarium is still open to you (with or without cabinet so just shipping to pay if you prefer just the aquarium).
If you do choose a custom-build then we would like to offer you sufficient Coral Pro Salt in order for you to re-start your reefing experience. Please use usa.info@redseafish.com in any further correspondence with us so we can help you as promptly as possible, and feel free to also cc in uk.info@redseafish.com as this will reach Kevin. If you choose to go down another route then we wish you every success and sincerely hope you remain within the reefing community.
Wow! I'm sorry to hear your tank failed on you.
I was a little taken back by the comment that the gentlemen from Red Sea made as it was publicly calling the owner of the tank a liar. I feel "acro" handled the matter a lot more civilized than most people would if the tank cracked, I know id be causing all kinds of ruckus!
I am not quite sure I'm with the Red Sea company on this one, as it sits bad in my mouth how it was responded to on here. I do understand trying to save appearance but it should have been done way more tactfully.