so mixed reviews. the customer service was great. I called down, and they answered, and were extremely helpful. didn't have any issues that people have reported with additional charges or anything like that. prices were great, products were shipped on time, and as I said the customer service was great. I did have a couple of DOA's though. my cleaner shrimp was looking rough when it cane in, and didn't make it through the drip acclimation. my mandarin goby was belly up from the jump, and the fish was actually put in a small bag with very limited water. the fish i received from saltwaterfish.com had probably quadruple the water for one fish that this poor little guy had. my snails, and copepods, emarld crab, and MOST of the blue leg hermits (I was supposed to get 10 I believe only 4 or 5 lived) look great though. I am being given store credit for the dead fish and shrimp, and everything was smooth with the customer service, so overal I give them a thumbs up. just need to refine their shipping IMO.