newbreefer20
Member
I ordered close to $200 worth of corals and got next day shipping. They never showed up and the owner is saying its my fault because I probably didn't pick them up. He hasn't called back about getting a credit or anything.
DO NOT order from Exteme Corals
- Thread starter newbreefer20
- Start date
newbreefer20
Member
The owner was a total jerk. I came to find out that he accidentaly put a hold on the package. Instead of making right by me after taking my money he goes on to blame me. Now he is ignoring my calls and will not call back. What a scam!
new reefer 03
Active Member
call credit card peeps, and tell them to cancle payment to hi, that'll piss some one off =)
newbreefer20
Member
I already did that and its been about 5 days since ive heard from him. No one plays with my money only in poker lol.
lcstorc
Well-Known Member
The above advice is of course but what shape were the corals in when they did get there? Just curious since many types can handle an extra day if not exposed to the elements.
My other note is that I have ordered from them before with no problem at all. In fact I have placed 2 orders. Both went well from the beginning so I have no experience on getting issues resolved with them.
My other note is that I have ordered from them before with no problem at all. In fact I have placed 2 orders. Both went well from the beginning so I have no experience on getting issues resolved with them.
newbreefer20
Member
The package was suppose to arrive next day at 10:30 AM via UPS. It didn't arrive till the following day at around 4:00 PM by DHL. The corals were both dead. I then called him and said I want my money back this isn't my fault you didn't live up to your end of the deal. He said how do i know you just didn't go pick it up. I said check the records I tried 4 times that day. Then I called DHL and they said the shipper put a hold on the package. I haven't heard from him since then. By the way he was a total jerk on the phone arguing with his customer for 20 min and trying to blame me for his mistake.
WatchinFish
Member
regardless of anything. its suppose to be customer support and should listen to everything. if he put a hold on your package then he should refund you or at least send you some new ones. good luck. people like that make me sick.
BigJay
Well-Known Member
shipping company. I've asked items to be held many times when I need them very badly and don't want to risk missing the delivery or having it mis delivered to the wrong address.
WatchinFish
Member
if the guy sent it out on time and it was the shiping comany's fault then the shipping company should pay for it
sambrinar
Well-Known Member
Regardless, the supplier should have good customer service. They should have more professionalizm to handle angry customers. Although it is hard sometimes when a customer is hostile (not saying you were), they are still the professional and should have said something like "let us investigate this for you so we can have some answers" avoiding phone calls makes it much harder to resolve issues
lcstorc
Well-Known Member
I doubt the shipping company would do it unless the shipper requested it and apparently DHL is saying the shipper requested.
Let's all calm down and wait for them to respond.
It may be a matter of simple miscommunication between the buyer and the seller about how the merchandise was to be shipped.
The company could also come back with a resolution.
Let's all calm down and wait for them to respond.
It may be a matter of simple miscommunication between the buyer and the seller about how the merchandise was to be shipped.
The company could also come back with a resolution.
sambrinar
Well-Known Member
If you are referring to my situation with FedEx, no the shipper had no idea, it was signed for that is all they cared about.