I've been working with John from ReefCleaners.org - Home on my clean up crew. We worked out some #'s and John prepared my shipment. We agreed for 2nd day USPS as the temps were within normal range and snails ship fairly well. (I'll admit I could have gone over night but we ALL know how shipping companies rates are going through the roof). So he shipped on Tuesday morning. We discussed that it HAD to arrive at my office by 4:30PM Friday or they would have to wait all weekend because we don't have weekend delivery. It seemed perfectly "doable". John shipped as planned. Thursday no packages arrive. Friday our delivery girl comes and still no packages. I contact John and both of us are now highly concerned. I go TO the post office just in case. Nothing.. nadda.. zilche....
I get lucky and run into our delivery girl who happens to be a good personal friend of ours. She just happened to be working the next morning and agrred to keep a keen eye out for my missing package. She took my cell phone # and promised to do anything she could. We roughly 11:30am she calls... there IS a packge from John for me at the PO. I promptly go running there (I'm less than 3 minutes from the PO). She greets me with the package and I come home and start floating them ASAP. John has provided indepth acclimation instructions before shipment. I follow them precisely in an "expedited" manner. I contacted John to let him know they have arrived but "condition" is still unkown.
Upon opening each of the FOUR bags (This is a HUGE order of snails) my wife immediately says, "That smell can't be good. It's like dead flesh or something." Well she was right. We had to immediately open windows and start some air flowing through the house.
After "Acclimation" was over I placed all the snails into a bright white plastic "sample" basket in the tank. This way I can see which ones have expired after a couple of days. This also made it easier to take pictures to document the loss rate so I could provide this to John.
.......... Fast forward 3 days (some cerith go into shock/hibernation mode for up to 3 days)....
Ok at least 1/2 of the shipment never moved an inch. I contacts John and he was so considerate and helpful. He did an immediate refund of the documented loss (even though I offered to split the loss with him 50/50 because I am the one who chose shipping method). Then we made arrangements to ship again next week.
In my eyes John did EVERYTHING he could and THEN some to assure his shipment arrived alive. USPS (once again) dropped the ball repeatedly and cost the lives of MANY snails. I want to make sure EVERYONE knows what an amazing business person John is. If anyone is looking for a quality Clean Up Crew (with free Custom Quotes ahead of time) please give Reef Cleaners an opportunity to serve you in your Clean Up Crew needs.
Thank you Reef Cleaners.
I get lucky and run into our delivery girl who happens to be a good personal friend of ours. She just happened to be working the next morning and agrred to keep a keen eye out for my missing package. She took my cell phone # and promised to do anything she could. We roughly 11:30am she calls... there IS a packge from John for me at the PO. I promptly go running there (I'm less than 3 minutes from the PO). She greets me with the package and I come home and start floating them ASAP. John has provided indepth acclimation instructions before shipment. I follow them precisely in an "expedited" manner. I contacted John to let him know they have arrived but "condition" is still unkown.
Upon opening each of the FOUR bags (This is a HUGE order of snails) my wife immediately says, "That smell can't be good. It's like dead flesh or something." Well she was right. We had to immediately open windows and start some air flowing through the house.
After "Acclimation" was over I placed all the snails into a bright white plastic "sample" basket in the tank. This way I can see which ones have expired after a couple of days. This also made it easier to take pictures to document the loss rate so I could provide this to John.
.......... Fast forward 3 days (some cerith go into shock/hibernation mode for up to 3 days)....
Ok at least 1/2 of the shipment never moved an inch. I contacts John and he was so considerate and helpful. He did an immediate refund of the documented loss (even though I offered to split the loss with him 50/50 because I am the one who chose shipping method). Then we made arrangements to ship again next week.
In my eyes John did EVERYTHING he could and THEN some to assure his shipment arrived alive. USPS (once again) dropped the ball repeatedly and cost the lives of MANY snails. I want to make sure EVERYONE knows what an amazing business person John is. If anyone is looking for a quality Clean Up Crew (with free Custom Quotes ahead of time) please give Reef Cleaners an opportunity to serve you in your Clean Up Crew needs.
Thank you Reef Cleaners.
