itzjustinn
Member
Just curious how many people received their rsm cracked, and had to call customer support for a replacement :blueoh:
Do Post Your Pics Also!!!!
Do Post Your Pics Also!!!!
Cracked RSM Club
- Thread starter itzjustinn
- Start date
itzjustinn
Member
itzjustinn
Member
oh man...hopefully you were home and did not lose much livestock 
itzjustinn
Member
I agree the problem lies with shipping. Red sea is always quick to replace the tank. It still.can't be cheap though. Just wondering how many rsm owners have been affected.
.
Sent from my Optimus V using Tapatalk.
.
Sent from my Optimus V using Tapatalk.
Tokalosh
Well-Known Member
+3 Red Sea has great customer service, shipping replacement tanks many times same day and never tell you to go file a freight claim.
I believe broke while established - is rare 1 in 1000 and not at all related to the pic in this thread
itzjustinn
Member
not as many tanks as i thought well a friendly bump...keep the polls going....
well a friendly bump...keep the polls going....crackedcorn
New Member
My established tank cracked yesterday in the front right side from top to bottom! A couple gallons of water on floor when I got home. Rsm 250, very disapointed, it was leveled right on etc and never abused etc. Luckily I found it in time to save the corals etc! Dam, I'm wondering if this is more of a problem then 1 in a 1000, & will Red Sea re-imburse?
Oxylebius
Well-Known Member
What change did they do in the new design to make you think it was correcting for this? I have an older rsm and now I'm worrying..... I had brand new hardwood floors put in right before I set up the tank....
Tokalosh
Well-Known Member
The new tanks do not have curved glass corners. I personally think this was and still is a week point with the original design.
The curved glass looks cool and is unique to any other tank on the market, that's why I went for one.
My last two tanks were set up 100% on perfectly smooth and level concrete, the carpet which they stood on was only 5mm thick.
Fingers crossed my 3rd tank is still in one pice, but whenever the canopy makes a noise when cooling down or heating up, I cringe.
Tok
The curved glass looks cool and is unique to any other tank on the market, that's why I went for one.
My last two tanks were set up 100% on perfectly smooth and level concrete, the carpet which they stood on was only 5mm thick.
Fingers crossed my 3rd tank is still in one pice, but whenever the canopy makes a noise when cooling down or heating up, I cringe.
Tok
crackedcorn
New Member
Wow yes very similar, here's a crappy pic but u get the idea
Man, I feel you anguish and pain.
Does it look like this?
I was wondering about the sudden change in RSM 250 design.
Tok
crackedcorn
New Member
I'd say there is an obvious weak spot here, that's really too bad, did rsm do anything to compensate you? I believe they should, I love their tanks and would have bought another, but now...
Dario - should reply soon... but if I remember right Red Sea went above & beyond trying to make it right & did. You can read more about it in his tank thread I believe...
Tokalosh
Well-Known Member
Don't get me wrong the RSM tank is a great all in one tank and I'd by the new "250 C" model in a heart beat.
As for Red Sea going "above and beyond" they only did what any other respectable company would have done to save face.
Going "above and beyond" would have been offering a free upgrade, but that was never going to happen.
Tok
As for Red Sea going "above and beyond" they only did what any other respectable company would have done to save face.
Going "above and beyond" would have been offering a free upgrade, but that was never going to happen.
Tok
crackedcorn
New Member
Red Sea replied to my email & because my tank is over a year old they will not do anything for me