engineer goby
Has been struck by the ban stick
Today I received an order from BRS and one of the items was a Salifert Magnesium test kit. The order was processed, shipped and delivery received within 4 days, not to shabby. Well I opened the box and ran to test my Magnesium. I added the 2ml of water to the vile, 5 drops of Mg-1 to the vile swirled for 30 seconds then went to step 2 but there wasn't any Mg-2. Salifert forgot to pack it! I had the little spoon, the syringe and 2 bottles of Mg-1 solution plus the Mg-3 but no Mg-2 rendering the kit useless.
I went to BRS, clicked on the live chat button where I spoke with Brandon. I was online for a total of 4 minutes and BRS is going to make it right. They have a customer for life. I've placed a few orders with them over the past couple years and if ever there was a problem they fixed it ASAP.
I'm one very happy customer.
I went to BRS, clicked on the live chat button where I spoke with Brandon. I was online for a total of 4 minutes and BRS is going to make it right. They have a customer for life. I've placed a few orders with them over the past couple years and if ever there was a problem they fixed it ASAP.
I'm one very happy customer.