I agree those prices are insane and they will probably soon be out of business. I would have made some kind of comment too.
I commonly travel 2+ hours to get to any "lfs" and so I have had alot of opportunity to compare prices, which range from a reasonable retail to a total rip off.
Smart shoppers know when they are being ripped off. Usually I see a much higher price on dry goods in shops as compared to online retail, but those higher prices are often made up for in excellent customer service, an ability to see the item before buying, and convenience. Also the better shops will have good prices on livestock to offset the higher dry goods retail, and will have frags at a LOW price. I won't shop at a store that has outrageous prices across the board, but if I can get my livestock for a reasonable price I will often buy dry goods at the same location IF reasonable retail.
I think that everyone understands that retail establishments are costly to run, but better prices equals more customers.
The most successfull retail establishments will often run at a deficit for a time until they build a large loyal customer base. Any smart business manager understands that, it is a basic tenant. When starting any business you have to plan to lose money for awile, it should be part of the budgeting for long term success.
Those prices are far above normal retail, and totally unreasonable!