Alien2100
Member
I thought I'd bring up something you don't always hear about and rarely see. Quality service after a sale, really above and beyond what I would expect.
Last night I noticed my 24" AquaticLife T5 fixture on my 30 gal tank was flickering a bit. I thought great there goes another $40 bucks for new bulbs, and when I'm already spending so much upgrading my main 92 gal. Sure enough today I walk in and the lights were off. The odd thing was both went out at the same time. And the last time something like this happened was on Coralife fixture on my main tank, and that time it was a bad ballast. So I picked up the phone and called AquaticLife since the unit was still under warranty. Informed them of what was going on and they had me do a simple trouble shoot since it was strange that both bulbs were out. After the trouble shoot didn't work. I mentioned having a similar problem in the past with my Coralife fixture and it being a bad ballast. They politely asked if I could maybe try a new set of bulbs and if they still didn't work send it in. I mentioned I was concerned about the time frame of my tank being without light. They again politely asked if they could call me back in 15min, I got a call back in 5min. I was told they were going to send me a brand new fixture and that I should have it by Tuesday or Wednesday
During the entire process all they wanted to do was get my fixture working and make sure I was happy. I never expected to have a brand new unit sent out. I honestly would have expected to have to send it in and have it repaired, however they went out of there way to make sure my tank and me were very happy. Job well done in my opinion. Until Tuesday or Wednesday I'll use my clip on light, but that's a lot better then the 2 weeks I was expecting to hear.
I posted this in the thought that maybe other's have had extremely positive experiences with companies out there and could give there insight. Kind of a way for new and old people to know who really takes care of there customers after the sale.
Oh, and the person who helped me was John a Rep, and Dave the Owner...
Thanks again...
Last night I noticed my 24" AquaticLife T5 fixture on my 30 gal tank was flickering a bit. I thought great there goes another $40 bucks for new bulbs, and when I'm already spending so much upgrading my main 92 gal. Sure enough today I walk in and the lights were off. The odd thing was both went out at the same time. And the last time something like this happened was on Coralife fixture on my main tank, and that time it was a bad ballast. So I picked up the phone and called AquaticLife since the unit was still under warranty. Informed them of what was going on and they had me do a simple trouble shoot since it was strange that both bulbs were out. After the trouble shoot didn't work. I mentioned having a similar problem in the past with my Coralife fixture and it being a bad ballast. They politely asked if I could maybe try a new set of bulbs and if they still didn't work send it in. I mentioned I was concerned about the time frame of my tank being without light. They again politely asked if they could call me back in 15min, I got a call back in 5min. I was told they were going to send me a brand new fixture and that I should have it by Tuesday or Wednesday
During the entire process all they wanted to do was get my fixture working and make sure I was happy. I never expected to have a brand new unit sent out. I honestly would have expected to have to send it in and have it repaired, however they went out of there way to make sure my tank and me were very happy. Job well done in my opinion. Until Tuesday or Wednesday I'll use my clip on light, but that's a lot better then the 2 weeks I was expecting to hear.I posted this in the thought that maybe other's have had extremely positive experiences with companies out there and could give there insight. Kind of a way for new and old people to know who really takes care of there customers after the sale.
Oh, and the person who helped me was John a Rep, and Dave the Owner...
Thanks again...
