Aquacon experience

[aquasoofi]

***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!
***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!
***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!
***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!
***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!

Working with Aquacon was the worst experience I ever had when ordering online. ($600 + purchase)
They have absolutely no regard to customer satisfaction but most of all do not take it seriously when it comes to delivering items as promised. I ordered 75lbs Premium Fiji rock x-large and large pieces. They sent me a bunch of flat pieces of rock. I told them about the issue and they said “we can fix this and we will send you a new box. I think your order was mixed up with someone else.” I was happy until two weeks later I come home to find they only sent 25lbs of medium size rocks that included one actual good rock and the rest small and flat pieces.
I tried my best working with them by reaching out but they delay their responses so that week’s go by. They never wanted to come to a resolution. I offered to exchange all the rocks and send the old ones back but they would not help. They would not give me a refund or give me an address to mail back the rocks.
Step by Step Story.
- I ordered and paid for 75 lbs of Premium Fiji Live Rock Large and X- Large
- I received an "incorrect batch probably", as stated by Aquacon over the phone during our last conversation. The batch I received was 75 lbs and looks like the assortment Flat pieces. Not even close to what I ordered or close to what is depicted on your site.
- Aquacon told me over the phone that I "probably received the wrong batch and you would send a new box to compensate for my order and to correct the error".
- Then I received 25 lbs of small and medium size pieces. Again, this order was still incorrect and included flat pieces. I am okay with the medium pieces because I asked for this size. There is a price difference in x-large and large pieces from medium and small pieces, correct? I was never given the difference for this.
- I've emailed Aquacon countless times and they had taken weeks to reply to any of my emails and the final email is basically saying, “Why should we refund your money, there is nothing wrong”

***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!
***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!
***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!
***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!
***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!
***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!
***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!
***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!
***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!
***DO NOT WORK AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!

 

[reefer gladness]

Re: ***DO NOT WORK AQUACON***** CON..they are CONS!

Did you pay by credit card? Many card companies offer a level of 'purchase protection' as a consumer service for situations like this. If so I'd start by contacting the card company and dispute the charge. They will probably ask you for correspondence etc. in your attempts to resolve the matter with the seller.

Also FWIW, Florida is 3000 miles away from the port of entry for live Fiji rock. The overwhelming cost factor when it comes to selling live rock, fish and corals is the shipping expense. You folks would probably be amazed at the wholesale prices for marine livestock and then you see all the expense comes from shipping.

So a company trying to sell Fiji LR in Florida has a substantial shipping expense to get the goods from LAX to FLL which they obviously have to pass on to the customer. So if I'm buying LR from a company in FL my expectation is that it was cultured locally.

 

[PSU4ME]

Thread moved to appropriate forum.

 

[aquasoofi]

Re: ***DO NOT WORK AQUACON***** CON..they are CONS!

Did you pay by credit card? Many card companies offer a level of 'purchase protection' as a consumer service for situations like this. If so I'd start by contacting the card company and dispute the charge. They will probably ask you for correspondence etc. in your attempts to resolve the matter with the seller.

Also FWIW, Florida is 3000 miles away from the port of entry for live Fiji rock. The overwhelming cost factor when it comes to selling live rock, fish and corals is the shipping expense. You folks would probably be amazed at the wholesale prices for marine livestock and then you see all the expense comes from shipping.

So a company trying to sell Fiji LR in Florida has a substantial shipping expense to get the goods from LAX to FLL which they obviously have to pass on to the customer. So if I'm buying LR from a company in FL my expectation is that it was cultured locally.

Thanks for the advice and the reply. I will have to follow up with the credit card company. I've filed a dispute with BBB for something formal and see if they try to resolve the issue. At the end of day I am a reasonable person and you are right about the shipping expense. I even offered to them to pay for shipping. They still would not help me... ITs just sad honestly. I have everything in writing so they know better than to argue with me at this point.