My tank is about 2.5 years old, I got it when they were still fairly new but after the special order only phase. When the tank was less than a year old my impeller on the protein skimmer had to be replaced (hydor), lost magnetism or something. Then shortly after that whole pump needed to be replaced. Pinky did those two for me no problem, never asked for receipt or anything. Well about 5 months ago I started having problems with the impeller again, contacted Red Sea they had me troubleshoot it by taking it out of the water, turning it on and putting it back in and it started running correctly again. This worked for about 2 months then it stopped again and would only make a vibrating noise and not spin or make bubbles. I contacted Red Sea again and got Amanda this time who told me b/c tank was over a year old nothing she could do, except SELL me a new pump. I basically said pound sound to that idea and we went around and around about it by e-mail. Finally she stopped responding so I called her and she informed me they had so many problems with the hydor pumps they changed to sicce, which prompted my question, if you have 2 documented problems with my pump, and that pump in general why are you not replacing mine. I finally got forwarded to the voicemail of the chief operating officer which prompted a quick return call from Amanda with an offer of a replacement pump but I had to pay shipping which I was fine with. Finally about 3 days later had a new sicce pump. No problems yet, and my tank is looking a lot better after about 5-6 months of non-proper skimming. Still happy with my tank, but I sure do miss Pinky.
