Buyer told me he wanted a refund after several pm exchanges YESTERDAY night. Upon getting the PM this morning I went to my paypal to refund him his money but found out he initiated a buyer dispute.
Now if anyone has ever been through a paypal buyer dispute you will know that paypal holds that money and pulls it from your account until the dispute is settled. I told the buyer this and he doesn't seem to believe me.
The money is literally held by paypal and not in my account, now I can refund through my bank account but there isn't enough funds there for the refund so what am I suppose to do?
I told the buyer he can escalate it to a claim (if I were a dishonest person WHY in the world would I tell someone to do this?) and that paypal would return him his money within 1-2 weeks. Now I told him if he drops the dispute then the money would be returned into the paypal account and then I would refund him.
Either way he gets his money back.
Summary
1. yes I missed the shipped date my fault
2. upon being asked for a refund I tried to refund but money isn't there
3. i told him the only 2 ways I know of that he can get his money back
4. buyer refuses to do either of it
Anyone interested in the PMs I will post. And through every pm you will see i'm trying to be helpful and admitted fault in not shipping.


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