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Vendor/Seller Feedback Please remember to post positive as well as negative experiences. Also, no flaming or attacks will be allowed.
Also, Please make every attempt possible to solve disputes via email or phone calls!

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Old 07-14-2004, 05:53 PM   #1 (permalink)
Otter
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Join Date: Nov 2003
Location: Chicago,IL,USA
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Thumbs down Ereeftank.com

Getting worried here troops it has been almost a month with my order at ereef.com and still no pump. I have all my plumbing stuff ready to go but no IWAKI 100RLT I have zinged these dingleberries eight emails and have recieved only one reply!!!! My order was placed June 25th and it is now July 14th and nothing since the 9th from these guys. I am getting worried and angry to the point of ! any suggestions?!?!??
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Old 07-14-2004, 08:08 PM   #2 (permalink)
Travis
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Did you use a credit card? A letter from your credit card company reversing the charges until they take action is always a good motivator. I recently did that with a travel company that wouldn't get back to me about cancelling a trip. Instant results.

If it was on a card, be sure to call them ASAP- many will only let you challenge for a certain period after the charge was initiated.

Good luck

Travis
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Old 07-14-2004, 09:36 PM   #3 (permalink)
Pakmule
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Another thing you need to do is go to your order history and submit what they call a "ticket" asking about your order. I recently made a purchase from them and the Tracking number they sent me was to some place in Texas I live in Connecticut. I submitted a ticket to them and was responded to the next day with an apology and the correct tracking number
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Old 07-15-2004, 12:05 AM   #4 (permalink)
Stang69
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If you would please mail me the pertinant info I will forward to Donna as I am the live online help on the site. I talk to her daily and will figure it out for you. I will need your name address when it was orderd and what the order # was. Once again Mail me


Thanks Jeff

mail is belchers65@comcast.net
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Old 07-19-2004, 02:30 PM   #5 (permalink)
angnak
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Stang, I sent you an email.

Thanks
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Old 07-19-2004, 04:11 PM   #6 (permalink)
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