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Also, no flaming or attacks will be allowed. Also, Please make every attempt possible to solve disputes via email or phone calls! |
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07-14-2004, 04:53 PM
| #1 (permalink) |
| Tunicate |  Ereeftank.com Getting worried here troops it has been almost a month with my order at ereef.com and still no pump. I have all my plumbing stuff ready to go but no IWAKI 100RLT  I have zinged these dingleberries eight emails and have recieved only one reply!!!! My order was placed June 25th and it is now July 14th and nothing since the 9th from these guys. I am getting worried and angry to the point of  ! any suggestions?!?!?? |
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07-14-2004, 07:08 PM
| #2 (permalink) |
| Smilie Bartender   | Did you use a credit card? A letter from your credit card company reversing the charges until they take action is always a good motivator. I recently did that with a travel company that wouldn't get back to me about cancelling a trip. Instant results.  If it was on a card, be sure to call them ASAP- many will only let you challenge for a certain period after the charge was initiated. Good luck Travis
__________________ Help build the Encyclopedia of ReefKeeping Find over 1400 Reef Aquarium Articles at The Reef Aquarium Index |
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07-14-2004, 08:36 PM
| #3 (permalink) |
| Tunicate | Another thing you need to do is go to your order history and submit what they call a "ticket" asking about your order. I recently made a purchase from them and the Tracking number they sent me was to some place in Texas I live in Connecticut. I submitted a ticket to them and was responded to the next day with an apology and the correct tracking number
__________________ 125 gallon AGA 3 - 4" DSB, 180lbs Figi, 3-175W 10,000K MH 2-160W Atinic VHO tubes, sump,refugium, berlin skimmer Iwaki main pump, 2-hagen 802's, CoralReactions Calcium Reactor,and now a 90 gallon aga is on the better side of being setup |
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07-14-2004, 11:05 PM
| #4 (permalink) |
| Bryozoan  | If you would please mail me the pertinant info I will forward to Donna as I am the live online help on the site. I talk to her daily and will figure it out for you. I will need your name address when it was orderd and what the order # was. Once again Mail me Thanks Jeff mail is belchers65@comcast.net |
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07-19-2004, 01:30 PM
| #5 (permalink) |
| Torch coral   | Stang, I sent you an email. Thanks
__________________ 210gal AGA SW tank. 3 250w MH 4 160w VHOs, 30 gal refuge, ASM Skimmer, Orange shoulder tang, Black tang, Naso tang, 2 orange percs, 2 black percs, 1 lawnmower blenny, a pair of scooter blennies, 5 cleaner shrimp, 5 peppermint shrimp, zebra crabs, halloween crabs, scarlett crabs, various other crabs and snails, 1 rock anemone, 2 colonies of button polyps, 3 colony of star polyps, 3 BTAs, monti cap, various acros |
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