Jeff's exotic fish

mick77 · 03-17-2004, 09:55 PM

O.K., let's see if I can make this short: The other day, my wonderful wife told me I could have around $80 to spend on my tank! This was a major surprise for me, but she said she knew how much overtime I had been putting in to pay off bills and save for our first child (due in late August). I know they're not a sponsor, but I couldn't resist, Jeff's exotic fish had solar fairy wrasses for $21!!! I quickly ordered two and a 25 pack of margarita snails ($10). This is where customer service reaches an all time high. My fish were due in by Fed Ex by 10:30 AM. By 11:30 no fish

I quickly called Jeff's and they in return called Fed Ex. To both our dismay, Fed Ex had left the package in TN and said it wouldn't be there for another day. Jeff told me he assumed nothing would survive and promptly gave me credit for my entire order!
Fed Ex guy came today and both fish were belly up, but I managed to save all but one snail. Called Jeff and told him the info and he informed me it was not necessary to return the fish and replacements were on the way. The kicker is, he still gave me credit for the snails, eventhough they were alright.
I know it's only $10 and they will get reimbursed from Fed Ex for the lost fish, but the gesture went way further than what I had expected. Absolutely no hassle from Jeff at all. A very trustful seller that I would highly recommend. As soon as they come in, I'll take some photos. The fish that arrived DOA were very vibrant even though they had taken the proverbial "sand nap" and both were a little over 3" in length. I'm stoked right now, like a kid on Christmas Eve! In fact, I think I'll go to bed after Kingdom Hospital, but I probably won't be able to sleep. Sorry this is so long winded, but I didn't want to cut any corners with the story. Great online vendor!

Woodstock · 03-17-2004, 11:40 PM

Poor fishes

Great customer service! Thanks for the report!

Dennis7 · 03-18-2004, 03:27 AM

It sounds like great customer service. That ii what makes or breaks a vendor. Good Luck with your second delivery.

Tosh_Auer · 03-18-2004, 03:48 AM

Sad to hear about the fish. But that is some good service. Oh and Congrats on your arival in August

Curtswearing · 03-18-2004, 08:49 AM

Congratulations on the soon to arrive reefer!!!

That's good info to know about Jeff's exotic fish. I did want to point out that Vendor Experiences can be about any vendor. They don't have to be about a sponsor.

mredman · 03-18-2004, 09:46 AM

I had a good experience with Jeff's also.

Mike

bronco7777 · 03-18-2004, 12:19 PM

Mick77,

I want to jump in also because I had a similar experience.

I ordered one solar fairy and one hammer coral. FedEx also messed up but not as bad as your experience. They left the package at the central receiving station. Luckily I work very close to that station and was able to track the box down and get it. It was late in the day....but I got it.

The solar fairy made it okay but the hammer coral didn't. I called Jeff's yesterday and they gave me credit.

This is the 3rd time I buy from this comapny. I think their customer service is excellent. Their specials are awesome too!

Solar fairy wrasses for $21???? I see them almost everywhere else at no less than $50.
I wish you guys could have see the size of the hammer coral. It was huge and it was only $19. Too bad it didn't make it. But I will get another and keep coming back for more.

Reef Geek · 03-18-2004, 01:38 PM

I am lucky enough to live in SoCal and have been to Jeff's on several occasions. Their selection of fish & corals is excellent because of the sheer amount of water they have. They are located in an industrial warehouse and have probably 8 or 10 40 foot rows of corals and then another 4 or 6 rows of fish. And they always seem to have great package deals on tank systems. Not to mention the fact that they have one of the most beautiful display tanks I have seen in a store. They have a huge (18"+) clam and a bunch of premium corals in a 10' tank. Even in the very competitive market of socal they beat most other brick and mortar stores in the area.

zy112 · 03-18-2004, 02:29 PM

their club specials are awesome. sound like great custom er service, i might have to get an order from them.

Cartman89 · 09-08-2006, 04:37 PM

I was thinking about ordering from them but I didn't know how good they were. Now I know.

reefjitsu · 09-08-2006, 05:21 PM

I have always heard only good things about Jeff's. I ordered from them around the beggining of the year. The merchandise I received was adequate, but I was overcharged. I contacted them and was assured that it would be taken care of. I still have received no credit or refund. I ordered off one of their buy two get one free deals and when I received the final bill, I was charged for the free coral. I will not be doing business with them again.

I do love the cherub angel I got from them though.

Nervoustime · 01-03-2007, 03:00 PM

I live in Orange County, California. Luckily, Jeff's has a store in Orange, California. I bought my 24 gallon Aquapod (150w MH) from them. They gave me a 10% discount on top of the lowest price that I could find (local or internet). They offer a large selection of corals at very reasonable prices. Since I am new to this hobby, they were extremely patient and answered all of my questions. Highly recommended!!!!

Reza

03-17-2004, 09:55 PM	#1 (permalink)
mick77 Serpent Star Join Date: Nov 2003 Location: Kansas City, MO Posts: 232 View Gallery Karma Komment	Jeff's exotic fish O.K., let's see if I can make this short: The other day, my wonderful wife told me I could have around $80 to spend on my tank! This was a major surprise for me, but she said she knew how much overtime I had been putting in to pay off bills and save for our first child (due in late August). I know they're not a sponsor, but I couldn't resist, Jeff's exotic fish had solar fairy wrasses for $21!!! I quickly ordered two and a 25 pack of margarita snails ($10). This is where customer service reaches an all time high. My fish were due in by Fed Ex by 10:30 AM. By 11:30 no fish I quickly called Jeff's and they in return called Fed Ex. To both our dismay, Fed Ex had left the package in TN and said it wouldn't be there for another day. Jeff told me he assumed nothing would survive and promptly gave me credit for my entire order! Fed Ex guy came today and both fish were belly up, but I managed to save all but one snail. Called Jeff and told him the info and he informed me it was not necessary to return the fish and replacements were on the way. The kicker is, he still gave me credit for the snails, eventhough they were alright. I know it's only $10 and they will get reimbursed from Fed Ex for the lost fish, but the gesture went way further than what I had expected. Absolutely no hassle from Jeff at all. A very trustful seller that I would highly recommend. As soon as they come in, I'll take some photos. The fish that arrived DOA were very vibrant even though they had taken the proverbial "sand nap" and both were a little over 3" in length. I'm stoked right now, like a kid on Christmas Eve! In fact, I think I'll go to bed after Kingdom Hospital, but I probably won't be able to sleep. Sorry this is so long winded, but I didn't want to cut any corners with the story. Great online vendor! __________________ A mollusk and a squid walk into a bar.........

03-17-2004, 11:40 PM	#2 (permalink)
Woodstock The Wand Geek was here. ;) Join Date: Nov 2003 Location: North Carolina Posts: 21,652 View Gallery Karma Komment Add yours!	Poor fishes Great customer service! Thanks for the report! __________________ ~Doni Marie~ *GOT ICH???* ~120 Reef Chronicle ~ *~29 gal QT/Hospital tank~* *~3 gal Pico~* "Energy and persistence conquer all things." Benjamin Franklin __________________________________________________ ______________________________________________ 120 mixed reef, dual Reeflux 10k 250 MH, dual Actinic t5s,AquaController III, ASM g3, 2x Korallia #3, Mag 9.5 return

03-18-2004, 03:27 AM	#3 (permalink)
Dennis7 Ricordea Join Date: Nov 2003 Location: Chicago, IL Posts: 190 View Gallery Karma Komment	It sounds like great customer service. That ii what makes or breaks a vendor. Good Luck with your second delivery. __________________ Dennis 120 gal/tank, custom overflow in center, closed-loop on a Squid, custom sump,Reef Concepts skimmer, CA reactor, Refugium gravity feed into tank, Lighting: 2 - 250 watt MH's, 4- 55 watt PC's, and 110 watt VHO. 12 gal NanoCube, with 2-32 watt PC's and a 13 watt PC, in a custom hood.

03-18-2004, 03:48 AM	#4 (permalink)
Tosh_Auer Scopas Tang Join Date: Jan 2004 Location: Queensland, Australia Posts: 469 View Gallery Karma Komment	Sad to hear about the fish. But that is some good service. Oh and Congrats on your arival in August __________________ You Try Explaining to your girlfriend why you cant take her out cause you just spent $300 on lights for a fish tank. lol

03-18-2004, 08:49 AM	#5 (permalink)
Curtswearing Golden Moray Join Date: Nov 2003 Location: St. Louis, MO Posts: 2,596 View Gallery Karma Komment	Congratulations on the soon to arrive reefer!!! That's good info to know about Jeff's exotic fish. I did want to point out that Vendor Experiences can be about any vendor. They don't have to be about a sponsor. __________________ In memory of Fluffy, please pause before hitting enter---being nice is free. Click for ReefKeeping FAQ'S Click for Product Reviews Click for Photo ID Gallery http://curtcpapfs.com/downloads/1Curt.jpg

03-18-2004, 09:46 AM	#6 (permalink)
mredman Limpet Join Date: Nov 2003 Location: Houston Posts: 149 View Gallery Karma Komment	I had a good experience with Jeff's also. Mike

03-18-2004, 12:19 PM	#7 (permalink)
bronco7777 Midas Blenny Join Date: Feb 2004 Location: Georgia Posts: 100 View Gallery Karma Komment	Mick77, I want to jump in also because I had a similar experience. I ordered one solar fairy and one hammer coral. FedEx also messed up but not as bad as your experience. They left the package at the central receiving station. Luckily I work very close to that station and was able to track the box down and get it. It was late in the day....but I got it. The solar fairy made it okay but the hammer coral didn't. I called Jeff's yesterday and they gave me credit. This is the 3rd time I buy from this comapny. I think their customer service is excellent. Their specials are awesome too! Solar fairy wrasses for $21???? I see them almost everywhere else at no less than $50. I wish you guys could have see the size of the hammer coral. It was huge and it was only $19. Too bad it didn't make it. But I will get another and keep coming back for more.

03-18-2004, 01:38 PM	#8 (permalink)
Reef Geek Reefus Geekus Join Date: Nov 2003 Location: Fountain, CO Posts: 325 View Gallery Karma Komment	I am lucky enough to live in SoCal and have been to Jeff's on several occasions. Their selection of fish & corals is excellent because of the sheer amount of water they have. They are located in an industrial warehouse and have probably 8 or 10 40 foot rows of corals and then another 4 or 6 rows of fish. And they always seem to have great package deals on tank systems. Not to mention the fact that they have one of the most beautiful display tanks I have seen in a store. They have a huge (18"+) clam and a bunch of premium corals in a 10' tank. Even in the very competitive market of socal they beat most other brick and mortar stores in the area. __________________ Justin Stealth Reefer

03-18-2004, 02:29 PM	#9 (permalink)
zy112 Harlequin Tuskfish Join Date: Dec 2003 Location: IN Posts: 981 View Gallery Karma Komment	their club specials are awesome. sound like great custom er service, i might have to get an order from them. __________________ Zach

09-08-2006, 04:37 PM	#10 (permalink)
Cartman89 Neon dottyback Join Date: Jun 2006 Location: Branson, MO Posts: 659 View Gallery Karma Komment	Re: Jeff's exotic fish I was thinking about ordering from them but I didn't know how good they were. Now I know. __________________ I'am the Shark Police, if you want a shark your going to have to go through me. In Loving Memory http://i40.photobucket.com/albums/e2...n101/aq015.jpg

09-08-2006, 05:21 PM	#11 (permalink)
reefjitsu Plate Coral Join Date: Feb 2004 Location: The Magic City Posts: 740 View Gallery Karma Komment	Re: Jeff's exotic fish I have always heard only good things about Jeff's. I ordered from them around the beggining of the year. The merchandise I received was adequate, but I was overcharged. I contacted them and was assured that it would be taken care of. I still have received no credit or refund. I ordered off one of their buy two get one free deals and when I received the final bill, I was charged for the free coral. I will not be doing business with them again. I do love the cherub angel I got from them though. __________________ You can't give up hope just because it's hopeless. You got to keep on hoping and cover your ears and go "blah blah blah blah"- Futurama

01-03-2007, 03:00 PM	#12 (permalink)
Nervoustime Scopas Tang Join Date: Nov 2006 Location: Irvine, California Posts: 427 View Gallery Karma Komment	Re: Jeff's exotic fish I live in Orange County, California. Luckily, Jeff's has a store in Orange, California. I bought my 24 gallon Aquapod (150w MH) from them. They gave me a 10% discount on top of the lowest price that I could find (local or internet). They offer a large selection of corals at very reasonable prices. Since I am new to this hobby, they were extremely patient and answered all of my questions. Highly recommended!!!! Reza

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