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Vendor Experiences Please remember to post positive as well as negative experiences. Also, no flaming or attacks will be allowed.
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Old 03-20-2008, 12:54 AM   #16 (permalink)
tbittner
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Re: Salty Supply

I'd be ticked too...
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Old 03-20-2008, 04:09 AM   #17 (permalink)
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Re: Salty Supply

That sucks! thank you for sharing. I just HATE dealing with bad merchants online.
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Old 03-20-2008, 05:12 PM   #18 (permalink)
JoJo
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Re: Salty Supply

hey outlaw, glad to hear they're a sponsor, i didnt know. its even better there's no negative comments. so FiltersGuys arent sponsors?
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Old 03-20-2008, 10:38 PM   #19 (permalink)
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Re: Salty Supply

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Originally Posted by JoJo View Post
hey outlaw, glad to hear they're a sponsor, i didnt know. its even better there's no negative comments. so FiltersGuys arent sponsors?
I dont see them. http://www.reefsanctuary.com/index.php?page=sponsors
I would still recommend Aqua FX. It had a cracked fitting but they didnt hesitate to take care of the problem & were great on the phone.
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Old 03-21-2008, 08:08 AM   #20 (permalink)
JoJo
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Re: Salty Supply

man, how much i hear about them on here i was sure they were sponsors. i'll check on the Aqua FX, i'll be ordering a unit really soon.
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Old 03-21-2008, 08:20 AM   #21 (permalink)
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Re: Salty Supply

No the Filter guys are not sponsors
- that is how good they are - how much people rave about them here on RS is just a testament to the product and mostly to their customer service.

I am usually the first guy to suggest a RS sponsor but for RO/DI I always recommend The Filter Guys!
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Old 03-21-2008, 03:11 PM   #22 (permalink)
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Re: Salty Supply

Hi guys, Sorry I didn't catch this thread earlier....some of our products are dropshipped because they are made to order(Precision marine, aquafx etc.). And being they are dropshipped it is sometimes hard to get a tracking number for the shipment as our systems aren't linked. I do request that these dealers supply me with a tracking number but it dosen't always happen. And being that I am a one person operation when I have to leave town theres no one to take calls or process orders or tracking information.

I do my best to keep up with my customer service and customer concerns, but sometimes I do miss certain things....If you have a problem please email me or call and I will be sure to make it right

AquaFX makes some great units and I use one personally at home, everything is made in the US and they are one of the first to use chlormine blasters where most other companies would just use a carbon block.
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