Reef Scavangers

Tru2nr · 03-12-2008, 04:05 PM

So i ordered a BTA from reef scavangers on friday with the arrive alive guaranteed next day shipping but because of the freak snowstorm

i didn't receive the package untill monday and the anenome was dead

...but i was tryn' to be optimistic and i still tried to float and drip acclimate it and it still didn't make it so i wrote them a email explaining everything and they said they would ship one right out to me free of charge so it was shiped out yesterday and it arrived today and it looked real good i have to say im really impressed with their customer service they were very sympathetic towards the loss and didn't even question me about the nem being dead and just instantly said they will send it right out to me and had it sent to my work so there was no chance that i wouldn't receive it....by far this is the best experience i have had from ordering things online and i definitally would reccomend them to everyone

BigAl07 · 03-12-2008, 04:22 PM

Sorry about the original loss but at least they do stand behind their word. Glad to hear it

lcstorc · 03-12-2008, 05:48 PM

Love to hear great customer service stories. I'll keep them in mind.

zy112 · 03-12-2008, 05:58 PM

Congrats on the new BTA; that sounds like great service

dfurbee · 03-13-2008, 05:50 PM

I also ordered from them, everything arrived alive; they even contacted me by e-mail to see if everything was ok.

Tru2nr · 03-15-2008, 09:59 PM

dfurbee...i agree they do a good job with customer service i ordered pods from them as well and man were there a bunch of pods in that order

hiredgun18 · 03-25-2008, 02:24 PM

I have ordered from them twice now,firt order everything is still alive...i just got my 2nd order 10 minutes ago.. my royal gramma is'nt looking too good so far,so we'll just have to wait and see what happens..

softie4softies · 04-29-2008, 02:09 PM

They seem like a good company. i have been wanting to place an order with them for awhile but the rock boring urchin pair is always out of stock and if i time it right i wanna order the blue Palys but they r so cool every1 wants them. they just had some in this week and i looked on the site saying they got them in THAT DAY but when i added them to my cart it said thay r already sold out again lol. i just have to wait my turn.

AnotherLousy1 · 04-29-2008, 02:13 PM

That's very good to know, been looking at them for stocking my 58 gallon as well. Thanks for posting.

DannerATL · 05-01-2008, 11:36 AM

My first experience with ordering critters online with Reef Scavengers has been less than positive. I placed my order on 4/17 and paid $43 for express overnight service. They shipped on 4/17. I took 4/18 off from work to be home for delivery, nothing shows up. Package was sent overnight, but USPS dropped the ball. 4/18, I stepped out and left authorization signature for USPS. They would not accept this, and returned the package to the post office where it sat thru the balance of the weekend. I get the package Monday a.m., and basically everything (starfish, anemone, crabs) was dead. The coral banded shrimp and some snails made it. So I contact them again, and customer service was great in coordinating a replacement shipment; they finally shipped my package on 4/29, and the USPS does not deliver it to me, but to my leasing office (?) on 4/30. I check my mail today, and there is a delivery notice in my mailbox! So....18 days later, my order has been completed. Not sure what happened to the $43 I spent on overnight service, but the USPS is a poor choice of shipper by the Reef Scavenger folks. Customers have NO options but to use USPS if ordering thru RS. And I will tell you to forget trying to dial them up to discuss the order status. Not an option, by design. There is no phone listing for them anywhere.

Reef Scavengers is not a bad supplier, and prices are certainly attractive. But they really need to make FedEx / UPS an option. Why not, we the customers are paying for it so not sure why they will not consider this.

I would like to hear others experiences with RS, good or bad. Jury is still out with me, and boy is that jury tainted !!!

See ya,

DannerATL

DannerATL · 05-01-2008, 11:40 AM

My first experience with ordering critters online with Reef Scavengers has been less than positive. I placed my order on 4/17 and paid $43 for express overnight service. They shipped on 4/17. I took 4/18 off from work to be home for delivery, nothing shows up. Package was sent overnight, but USPS dropped the ball. 4/19, I stepped out and left authorization signature for USPS. They would not accept this, and returned the package to the post office where it sat thru the balance of the weekend. I get the package Monday a.m., and basically everything (starfish, anemone, crabs) was dead. The coral banded shrimp and some snails made it. So I contact them again, and customer service was great in coordinating a replacement shipment; they finally shipped my package on 4/29, and the USPS does not deliver it to me, but to my leasing office (?) on 4/30. I check my mail today, and there is a delivery notice in my mailbox! So....18 days later, my order has been completed. Not sure what happened to the $43 I spent on overnight service, but the USPS is a poor choice of shipper by the Reef Scavenger folks. Customers have NO options but to use USPS if ordering thru RS. And I will tell you to forget trying to dial RS up to discuss the order status. Not an option, by design. There is no phone listing for them anywhere.

Reef Scavengers is not a bad supplier, and prices are certainly attractive. But they really need to make FedEx / UPS an option. Why not, we the customers are paying for it so not sure why they will not consider this.

I would like to hear others experiences with RS, good or bad. Jury is still out with me, and boy is that jury tainted !!!

See ya,

DannerATL

BigAl07 · 05-01-2008, 11:53 AM

Quote:

Originally Posted by DannerATL

My first experience with ordering critters online with Reef Scavengers has been less than positive. I placed my order on 4/17 and paid $43 for express overnight service. They shipped on 4/17. I took 4/18 off from work to be home for delivery, nothing shows up. Package was sent overnight, but USPS dropped the ball. 4/18, I stepped out and left authorization signature for USPS. They would not accept this, and returned the package to the post office where it sat thru the balance of the weekend. I get the package Monday a.m., and basically everything (starfish, anemone, crabs) was dead. The coral banded shrimp and some snails made it. So I contact them again, and customer service was great in coordinating a replacement shipment; they finally shipped my package on 4/29, and the USPS does not deliver it to me, but to my leasing office (?) on 4/30. I check my mail today, and there is a delivery notice in my mailbox! So....18 days later, my order has been completed. Not sure what happened to the $43 I spent on overnight service, but the USPS is a poor choice of shipper by the Reef Scavenger folks. Customers have NO options but to use USPS if ordering thru RS. And I will tell you to forget trying to dial them up to discuss the order status. Not an option, by design. There is no phone listing for them anywhere.

Reef Scavengers is not a bad supplier, and prices are certainly attractive. But they really need to make FedEx / UPS an option. Why not, we the customers are paying for it so not sure why they will not consider this.

I would like to hear others experiences with RS, good or bad. Jury is still out with me, and boy is that jury tainted !!!

See ya,

DannerATL

I've had a VERY similar experience with USPS! Apparently I live far enough from the "Main Hub" of activity so they won't guarantee "Over Night" to me regardless of the amount. Sorry about your loss!!

seafansar · 05-01-2008, 01:13 PM

I've ordered some pods, snails, and those blue palys from them. Everything was alive and well, but I wish they didn't use USPS! Each package was like the last one delivered. You'd think they'd see LIVE written on the side of the box and decide "hum...maybe I should drop this off first and not at 6:05pm."

I don't know if they think snails don't ship well or what, but instead of getting 15 snails they sent 30! But I was a little disappointed with the blue palys. They are really pretty, but they are more gray than blue. Maybe they will color up soon.

DannerATL · 05-05-2008, 10:52 AM

And BTW....there was no follow up email asking about the service from Reef Scavengers. Several emails have gone unanswered actually, whereas the website guarantees a same day response, sometimes even within the hour. Um.....Not so. Will give these guys a miss in the future. To many other competitors without the grief.

Sho 'Nuff

fsu1dolfan · 05-06-2008, 08:50 AM

I few weeks ago i ordered some chaeto from them and had no problems. Got here in 2 days and very nicely packaged....granted it wasnt fish or coral but i was pleased!

03-12-2008, 04:05 PM	#1 (permalink)
Tru2nr Elegance coral Join Date: Dec 2007 Posts: 1,066 View Gallery Karma Komment	Reef Scavangers So i ordered a BTA from reef scavangers on friday with the arrive alive guaranteed next day shipping but because of the freak snowstorm i didn't receive the package untill monday and the anenome was dead ...but i was tryn' to be optimistic and i still tried to float and drip acclimate it and it still didn't make it so i wrote them a email explaining everything and they said they would ship one right out to me free of charge so it was shiped out yesterday and it arrived today and it looked real good i have to say im really impressed with their customer service they were very sympathetic towards the loss and didn't even question me about the nem being dead and just instantly said they will send it right out to me and had it sent to my work so there was no chance that i wouldn't receive it....by far this is the best experience i have had from ordering things online and i definitally would reccomend them to everyone __________________ The Addiction Chronical Pt. 2 The 75g Build R.I.P. My 55g Addiction Chronical... Mistakes Have been made in the past.....still trying to clean up from them in the present....mistakes will be made in the future.....so what do we do?...... we party until we make another mistake!!!!

03-12-2008, 04:22 PM	#2 (permalink)
BigAl07 Reef Addict (hopeless) Join Date: Mar 2007 Location: Waynesville, North Carolina Posts: 10,619 View Gallery Karma Komment Add yours!	Re: Reef Scavangers Sorry about the original loss but at least they do stand behind their word. Glad to hear it __________________ Allen Allen's testimonial . . ."Let Me help you help YOURSELF" (Click Here) with a SW set up there is one basic fundamental rule that we ALL should follow *When in doubt... wait it out. This means take it slow and let the tank "develop" and don't rush it. Time is your friend Ask me about how to increase your REEF budget without going without FOOD!!* Big Al's 10g Julie's (BigAl's Gal) 6g NanoCube BigAl's Slow 90g Tank Chronicle Allens OFFICE 12g Nano-Reef Reef Balls & Cakes Debt Free & Change your Family Tree!!

03-12-2008, 05:48 PM	#3 (permalink)
lcstorc Sunshine Reefer Join Date: Mar 2006 Location: Cocoa Fl Posts: 18,469 View Gallery Karma Komment Add yours!	Re: Reef Scavangers Love to hear great customer service stories. I'll keep them in mind. __________________ Peace LYNN You can't change the past but you can change how you view it. A reef tank is like a racecar. The faster you go the harder you crash. Lynn and Franks saltwater adventure Lynn's 20g clown tank Lynn's 90g of sunshine Every 60 seconds you spend upset is a minute of happiness you'll never get back.

03-12-2008, 05:58 PM	#4 (permalink)
zy112 Harlequin Tuskfish Join Date: Dec 2003 Location: IN Posts: 984 View Gallery Karma Komment	Re: Reef Scavangers Congrats on the new BTA; that sounds like great service __________________ Zach

03-13-2008, 05:50 PM	#5 (permalink)
dfurbee Nancy Nurse Join Date: Jun 2007 Location: WV hillbilly hell Posts: 1,034 View Gallery Karma Komment	Re: Reef Scavangers I also ordered from them, everything arrived alive; they even contacted me by e-mail to see if everything was ok.

03-15-2008, 09:59 PM	#6 (permalink)
Tru2nr Elegance coral Join Date: Dec 2007 Posts: 1,066 View Gallery Karma Komment	Re: Reef Scavangers dfurbee...i agree they do a good job with customer service i ordered pods from them as well and man were there a bunch of pods in that order __________________ The Addiction Chronical Pt. 2 The 75g Build R.I.P. My 55g Addiction Chronical... Mistakes Have been made in the past.....still trying to clean up from them in the present....mistakes will be made in the future.....so what do we do?...... we party until we make another mistake!!!!

03-25-2008, 02:24 PM	#7 (permalink)
hiredgun18 Tunicate Join Date: Mar 2008 Posts: 1 View Gallery Karma Komment	Re: Reef Scavangers I have ordered from them twice now,firt order everything is still alive...i just got my 2nd order 10 minutes ago.. my royal gramma is'nt looking too good so far,so we'll just have to wait and see what happens..

04-29-2008, 02:09 PM	#8 (permalink)
softie4softies Tunicate Join Date: Mar 2008 Location: Joshua, Texas Posts: 10 View Gallery Karma Komment	Re: Reef Scavangers They seem like a good company. i have been wanting to place an order with them for awhile but the rock boring urchin pair is always out of stock and if i time it right i wanna order the blue Palys but they r so cool every1 wants them. they just had some in this week and i looked on the site saying they got them in THAT DAY but when i added them to my cart it said thay r already sold out again lol. i just have to wait my turn.

04-29-2008, 02:13 PM	#9 (permalink)
AnotherLousy1 Somewhere Beyond The Sea Join Date: Mar 2007 Location: Salty Haven Posts: 259 View Gallery Karma Komment Add yours!	Re: Reef Scavangers That's very good to know, been looking at them for stocking my 58 gallon as well. Thanks for posting. __________________ Lynnette Keep up with my small piece of the ocean 58 Gallon Reef Chronicle Or just go directly to the 58 Gallon webcam to see what's happening today. Web Cam userid: rsreefers password: reeffun Click the single tab and you're all set to view. HAVE FUN! "One Fish, Two Fish, Red Fish, Blue Fish" - Dr. Seuss

05-01-2008, 11:36 AM	#10 (permalink)
DannerATL Tunicate Join Date: May 2008 Location: Atlanta GA Posts: 8 View Gallery Karma Komment Add yours!	Re: Reef Scavangers My first experience with ordering critters online with Reef Scavengers has been less than positive. I placed my order on 4/17 and paid $43 for express overnight service. They shipped on 4/17. I took 4/18 off from work to be home for delivery, nothing shows up. Package was sent overnight, but USPS dropped the ball. 4/18, I stepped out and left authorization signature for USPS. They would not accept this, and returned the package to the post office where it sat thru the balance of the weekend. I get the package Monday a.m., and basically everything (starfish, anemone, crabs) was dead. The coral banded shrimp and some snails made it. So I contact them again, and customer service was great in coordinating a replacement shipment; they finally shipped my package on 4/29, and the USPS does not deliver it to me, but to my leasing office (?) on 4/30. I check my mail today, and there is a delivery notice in my mailbox! So....18 days later, my order has been completed. Not sure what happened to the $43 I spent on overnight service, but the USPS is a poor choice of shipper by the Reef Scavenger folks. Customers have NO options but to use USPS if ordering thru RS. And I will tell you to forget trying to dial them up to discuss the order status. Not an option, by design. There is no phone listing for them anywhere. Reef Scavengers is not a bad supplier, and prices are certainly attractive. But they really need to make FedEx / UPS an option. Why not, we the customers are paying for it so not sure why they will not consider this. I would like to hear others experiences with RS, good or bad. Jury is still out with me, and boy is that jury tainted !!! See ya, DannerATL

05-01-2008, 11:40 AM	#11 (permalink)
DannerATL Tunicate Join Date: May 2008 Location: Atlanta GA Posts: 8 View Gallery Karma Komment Add yours!	Re: Reef Scavangers My first experience with ordering critters online with Reef Scavengers has been less than positive. I placed my order on 4/17 and paid $43 for express overnight service. They shipped on 4/17. I took 4/18 off from work to be home for delivery, nothing shows up. Package was sent overnight, but USPS dropped the ball. 4/19, I stepped out and left authorization signature for USPS. They would not accept this, and returned the package to the post office where it sat thru the balance of the weekend. I get the package Monday a.m., and basically everything (starfish, anemone, crabs) was dead. The coral banded shrimp and some snails made it. So I contact them again, and customer service was great in coordinating a replacement shipment; they finally shipped my package on 4/29, and the USPS does not deliver it to me, but to my leasing office (?) on 4/30. I check my mail today, and there is a delivery notice in my mailbox! So....18 days later, my order has been completed. Not sure what happened to the $43 I spent on overnight service, but the USPS is a poor choice of shipper by the Reef Scavenger folks. Customers have NO options but to use USPS if ordering thru RS. And I will tell you to forget trying to dial RS up to discuss the order status. Not an option, by design. There is no phone listing for them anywhere. Reef Scavengers is not a bad supplier, and prices are certainly attractive. But they really need to make FedEx / UPS an option. Why not, we the customers are paying for it so not sure why they will not consider this. I would like to hear others experiences with RS, good or bad. Jury is still out with me, and boy is that jury tainted !!! See ya, DannerATL

05-01-2008, 01:13 PM	#13 (permalink)
seafansar Limpet Join Date: Apr 2008 Location: Gainesville, FL Posts: 139 View Gallery Karma Komment Add yours!	Re: Reef Scavangers I've ordered some pods, snails, and those blue palys from them. Everything was alive and well, but I wish they didn't use USPS! Each package was like the last one delivered. You'd think they'd see LIVE written on the side of the box and decide "hum...maybe I should drop this off first and not at 6:05pm." I don't know if they think snails don't ship well or what, but instead of getting 15 snails they sent 30! But I was a little disappointed with the blue palys. They are really pretty, but they are more gray than blue. Maybe they will color up soon.

05-05-2008, 10:52 AM	#14 (permalink)
DannerATL Tunicate Join Date: May 2008 Location: Atlanta GA Posts: 8 View Gallery Karma Komment Add yours!	Re: Reef Scavangers And BTW....there was no follow up email asking about the service from Reef Scavengers. Several emails have gone unanswered actually, whereas the website guarantees a same day response, sometimes even within the hour. Um.....Not so. Will give these guys a miss in the future. To many other competitors without the grief. Sho 'Nuff __________________ DannerATL 55 gallon custom upright; 250gph Marineland H.O.T. Magnum canister filter;Aquarium Systems Sea Clone skimmer; 130W 24" Coralife (65W Actinic / 65W 10000k); 2 50gph power heads. Pacific blue tang; sail fin tang; yellow tang; 2 clownfish; 2 humbug damsels; coral banded shrimp; rose anemone; purple anemone; assorted polyps; red star fish; sea urchin; green toad stool; red leg hermits; snails; 35lb live rock, gravel base

05-06-2008, 08:50 AM	#15 (permalink)
fsu1dolfan Tubeworm Join Date: Mar 2008 Location: Miami, FL Posts: 32 View Gallery Karma Komment	Re: Reef Scavangers I few weeks ago i ordered some chaeto from them and had no problems. Got here in 2 days and very nicely packaged....granted it wasnt fish or coral but i was pleased!

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