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| Vendor Experiences Please remember to post positive as well as negative experiences.
Also, no flaming or attacks will be allowed. Also, Please make every attempt possible to solve disputes via email or phone calls! |
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08-01-2006, 01:55 AM
| #1 (permalink) |
| Tunicate |  Got a problem!!! Hi, I am new to this so here is my problem.I am disabled so i do alot of shopping online.This includes my saltwater needs and i havn't had any problems till about two months ago.I order from port coral.com the owner name is Dave and i havn't recieved my fish yet.I paid him in May and he stop anwering my e-mails last month.I feel he is a thief and not much of a business man.If u have a problem like this or have had a problem like this what did u do.Plus please beware of this site it just isn't right to take what some work so hard for.  ABlunt Last edited by Witfull : 08-01-2006 at 10:56 AM. |
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08-01-2006, 03:01 AM
| #2 (permalink) |
| Fire Coral  | Re: Get a problem!!! ABlunt, Welcome to Reef Sanctuary! It seems you are not the only one having problems with this company, see here: http://www.reeffrontiers.com/forums/...ad.php?t=16328 ps. please post pictures of your tank! 
__________________ Member "Crabs Are Evil" Society Tatu Vaajalahti Tampere, Finland |
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08-01-2006, 03:36 AM
| #3 (permalink) | |
| Bryozoan  |  Re: Get a problem!!! Quote:
What I'd do: If those folks didn't reply to phone calls, I would immediately report him to an internet fraud resource (yes, they do exist). Just google "internet fraud reporting", which I remember doing a while back. And if necessary, document everything and forward a letter to the Federal Trade Commission (yessir). Checkout: http://www.ftc.gov/bcp/menu-internet.htm (search for the word "fraud"). This process can be time consuming and a bit exasperating, but it's assertive action and has certainly worked for me in the past. Heck, if I knew the city and address, I'd send the documentation to the local chamber of commerce or better business bureau (vendors usually have licenses to sell) where that person(s) operates from. From past experience, nothing generates action like reporting to the offending vendor that you will take such direct action. Hope you get that refund. axl | |
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08-01-2006, 06:37 AM
| #5 (permalink) |
| Sunshine Reefer   | Re: Get a problem!!! Also if you paid by credit card call your card company. You should still be able to chargeback since the merchandise was never delivered. What area do you live in? Perhaps another member would be willing to take you lfs shopping. I know I am always looking for an excuse. LOL Best of luck. Hope you at least get your money back.
__________________ Peace LYNN You can't change the past but you can change how you view it. A reef tank is like a racecar. The faster you go the harder you crash. Lynn and Franks saltwater adventure Lynn's 20g clown tank Lynn's 90g of sunshine Every 60 seconds you spend upset is a minute of happiness you'll never get back.    |
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08-01-2006, 08:37 AM
| #6 (permalink) |
| The CodFather ~ | Re: Get a problem!!! ITA with lynn, contact your credit card company and they will chargeback for you. Also warning other hobyists is a good thing, you would be surprised at how word of mouth spreads throughout the reefing boards. good luck and keep us posted  btw...shouldn't this thread be on ''vendor experiences?''
__________________ ...and when I'm old and wise little things mean little to me like autumn winds they'll blow right through me and someday, in the mist of time when they ask you if you knew me remember that you were a friend of mine |
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08-01-2006, 09:08 AM
| #7 (permalink) |
| The Wand Geek was here. ;)   | Re: Get a problem!!! Yikes! Thank you for the feedback!
__________________ ~Doni Marie~ GOT ICH??? ~120 Reef Chronicle ~ ~Breeding Picasso Clownfish~ "Energy and persistence conquer all things." Benjamin Franklin __________________________________________________ ______________________________________________ **120 mixed reef, dual Reeflux 10k 250 MHs, dual Geiseman Actinic T5s,Neptune AC III, ASM g3, 2x Korallia #3, Mag 9.5 return**  |
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08-01-2006, 10:57 AM
| #8 (permalink) | |
| Yoda Poohbah~  | Re: Got a problem!!! Moved to "Vendor Experiences"
__________________ Quote:
I think you're gonna like it, I think you're gonna feel you belong. A walk to vacation, A necessary sedation, You wanna feel at home cause' you belong. i say this as my best advice to a beginner. do not,,,and i repeat,,,,,DO NOT look at my tank as an example....i have a well practised eye, decades of experience, and a trunkload of failures to allow me to force the issue and get away with things most cannot~ | |
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08-01-2006, 10:59 AM
| #9 (permalink) | |
| Yoda Poohbah~ | Re: Got a problem!!!
__________________ Quote:
I think you're gonna like it, I think you're gonna feel you belong. A walk to vacation, A necessary sedation, You wanna feel at home cause' you belong. i say this as my best advice to a beginner. do not,,,and i repeat,,,,,DO NOT look at my tank as an example....i have a well practised eye, decades of experience, and a trunkload of failures to allow me to force the issue and get away with things most cannot~ | |
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08-01-2006, 05:50 PM
| #10 (permalink) |
| Torch coral  | Re: Got a problem!!! I worked for a credit card company for numorous years and you need to contact them quickly. The merchat has, by law, 30 days from the day they charge your credit card to provide you with the merchandise. Your dispute window is small so please do not hesitate to call your card company immediately.
__________________ Norm |
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08-01-2006, 07:18 PM
| #11 (permalink) |
| Pistol Shrimp  | Re: Got a problem!!! I work as a freelance writer/designer and recently had a guy try to skip out on payment for services I provided him. Luckily my step father is a lawyer and wrote him a nasty letter (not exactly nasty - but scary nonetheless). I guess this made the guy realize that I wasn't kidding around when I sent an invoice asking to be paid! Anyway, if you don't have access to a lawyer, you can still write a letter (no nastiness, mind you and be sure to send it certified) - stating that you never received your purchases, though your money was taken, and you will have to take legal action against him AND his company if you do not receive payment ASAP. May or may not work to get your money, but regardless it is documentation that you are actively pursuing it. I wish you the best of luck. It's extremely unprofessional and morally unacceptable that people act this way. |
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08-03-2006, 12:46 AM
| #13 (permalink) |
| Tunicate | Re: Got a problem!!! sorry about the news. I have found that www.saltwaterfish.com is a good sight to shop from. I have not heard of any complains. They ship right to your door so you don't have to leave the house, plus they have a 15 day guarantee on their fish. They also have specials so u can get good deals. |
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08-03-2006, 12:52 AM
| #14 (permalink) |
| The Wand Geek was here. ;) | Re: Got a problem!!!
__________________ ~Doni Marie~ GOT ICH??? ~120 Reef Chronicle ~ ~Breeding Picasso Clownfish~ "Energy and persistence conquer all things." Benjamin Franklin __________________________________________________ ______________________________________________ **120 mixed reef, dual Reeflux 10k 250 MHs, dual Geiseman Actinic T5s,Neptune AC III, ASM g3, 2x Korallia #3, Mag 9.5 return** |
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09-11-2006, 12:44 AM
| #15 (permalink) |
| Tunicate | Re: Got a problem!!! Sorry it's been awhile u guy's but i have been in and out of the hospital.I'm hang in there and now i'm back on my quest.I still havn't heard from Dave at port coral I gave him a chance to do the right thing.I filled out a complaint with the IC3 and hopefully it helps all i really want is my order.I do have good news I have a 200gal. tank with some great fish like a black puffer and a marble cat shark with the most beautiful color patterns i will put pictures up soon. A.Blunt |
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