Reefcleaner.org

pfurey · 07-27-2009, 11:57 PM

They do not honor their guarantee, I ordered from them in good faith they had a shipping problem and then dodged their responsibility. All I wanted was what I paid for including overnight shipping. Not 3 day shipping with dead contents! Contacted Maloney and he refused to make it right. I'd think twice about these guys.

BigAl07 · 07-28-2009, 12:00 AM

I'll be the first to vouche HEAVILY in support of this company. They are among the BEST of the BEST and their customer service has been amazing.

I'm sorry you had a bad experience but I'm confident Mr Maloney will make it right in some way.

Clownfish518 · 07-28-2009, 12:12 AM

The first order I did with Reefcleaners, the bag with hermits arrived dead. I told him about it in an email, and next thing I knew he refunded the amount for the entire order. Didn't even have to ask.

Without knowing any of the specifics of your situation, its hard to say. I have done 6 or 7 orders with them and they have been one of the best vendors I have dealt with

pfurey · 07-28-2009, 12:19 AM

I'm not asking for anything except make this right. However that did not seem to be acceptable the them.

Frankie · 07-28-2009, 12:20 AM

Welcome to RS pfurey

zy112 · 07-28-2009, 12:39 AM

I cant speak from personal experience, but a local club member had a problem with them

BigAl07 · 07-28-2009, 12:40 AM

I had a shipment of snails that arrived "DRT". I notified John via email and included pics. The NEXT DAY I had a new shipment enroute.

lcstorc · 07-28-2009, 12:41 AM

I have also had great experiences with them.
I will say the first time I was a bit confused since things were packed in wet newspaper and I didn't think they made it, but I put them in the water and almost all were soon out and about. I ordered a lot for my 3 tanks so I couldn't really count them, but I guarantee there were more than I paid for.
I would be very suprised it it isn't made right.
Perhaps there is some mis-communication.

Planet_Reef · 07-28-2009, 08:35 AM

You joined Reef Sanctuary just to complain about a company???? That seems odd. Especially a company that is KNOWN for quality and great customer service. It seems to me that you are just unhappy and instead of working things out with John, you're trying to get even by trashing the Reefcleaners name. Lots of us are on more than one forum. I've seen you join other forums just to trash Reefcleaners on them too. Joining and spamming a whole bunch of forums with this nonsense is bad form IMO.

reef dummy · 07-28-2009, 11:12 AM

ReefCleaners and JM are excellent!

jellyman · 07-28-2009, 11:26 AM

I have had nothing but great experiences with reefcleaners.com.

johnmaloney · 07-28-2009, 01:18 PM

Thanks for the support everyone!

This thread is on every forum I sponsor. So I am going to give you the cut and paste reply I have for this post. If anyone wants to talk to me about it I will make myself available by email for most of they day...

USPS was late in their delivery, I cannot control that but I wanted to work through it. A full refund was sent, most the order survived even though it was missed on Monday too.

While I appreciate that there are many here who will not be swayed by this, the majority of the people who will visit Reef Sanctuary over the next few months will be visitors looking for good information on a particular topic. Should you stumble onto this thread and this is your first impression of my company and become concerned, please email me and I can discuss the details of how this is handled or send you a copy of the email conversation we had. This thread has already caused the cancellation of a pending order, and I hope it does not shake confidence in anyone else. I may be many things, but I am not thief, and I would never knowingly rip someone off. I simply cannot control if USPS will be late once they guarantee that they will be on time. That is all, no one can do that but the carrier.

zy112- have your friend contact me when you can.

reef dummy · 07-28-2009, 01:29 PM

Hi John, most long time posters on reefsanctuary know you're a man of you're word and pay no attention to these kinds of posts. For anyone interested, not only did my reefcleaners shipment arrive in Denver alive and well, John sent many extras to account for any small die off as well as some impressive free macro algae that is thriving in my fuge. Thanks John, keep up the good work.

redsea reefer · 07-28-2009, 01:34 PM

Quote:

Originally Posted by johnmaloney

Thanks for the support everyone!

This thread is on every forum I sponsor. So I am going to give you the cut and paste reply I have for this post. If anyone wants to talk to me about it I will make myself available by email for most of they day...

USPS was late in their delivery, I cannot control that but I wanted to work through it. A full refund was sent, most the order survived even though it was missed on Monday too.

While I appreciate that there are many here who will not be swayed by this, the majority of the people who will visit Reef Sanctuary over the next few months will be visitors looking for good information on a particular topic. Should you stumble onto this thread and this is your first impression of my company and become concerned, please email me and I can discuss the details of how this is handled or send you a copy of the email conversation we had. This thread has already caused the cancellation of a pending order, and I hope it does not shake confidence in anyone else. I may be many things, but I am not thief, and I would never knowingly rip someone off. I simply cannot control if USPS will be late once they guarantee that they will be on time. That is all, no one can do that but the carrier.

zy112- have your friend contact me when you can.

Good man...

Royalscott · 07-28-2009, 02:05 PM

I too can vouch for the wonderful service from Reefcleaners. I have never had any problems with them and there has always been way more critters than what I ordered.

Reefcleaners is top notch in my book!!!

07-27-2009, 11:57 PM	#1 (permalink)
pfurey Tunicate Join Date: Jul 2009 Posts: 5 View Gallery Karma Komment	Reefcleaner.org They do not honor their guarantee, I ordered from them in good faith they had a shipping problem and then dodged their responsibility. All I wanted was what I paid for including overnight shipping. Not 3 day shipping with dead contents! Contacted Maloney and he refused to make it right. I'd think twice about these guys.

07-28-2009, 12:00 AM	#2 (permalink)
BigAl07 Do I look as lost as I am Join Date: Mar 2007 Location: Waynesville, North Carolina Posts: 21,549 View Gallery Karma Komment Add yours!	Re: BEWARE of Reefcleaner.org!!!!!! I'll be the first to vouche HEAVILY in support of this company. They are among the BEST of the BEST and their customer service has been amazing. I'm sorry you had a bad experience but I'm confident Mr Maloney will make it right in some way. __________________ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~ *Live Rock Rubble will do the SAME thing as Bio-Balls and is NOT a suitable replacement for BIO-BALLS in a Reef System! It's ALL gotta go!!* Nitrate (NO3) reduction is directly proportional to percentage of Water Change. Allen's home-made formula...currentNO3-((%WC.01)currentNO3)=finalNO3 (thanks Luukosian) This means if you change 50% of your total water volume (That's EVERYTHING) you'll get a net reduction of (NO3) somewhere around 50%. Ask me about how to increase your REEF budget without going without FOOD!!* Big Al's 10g Julie's (BigAl's Gal) 6g NanoCube Gone but not forgotten BigAl's Slow 90g Tank Chronicle Allens OFFICE 12g Nano-Reef

07-28-2009, 12:12 AM	#3 (permalink)
Clownfish518 Razorback Join Date: Feb 2009 Location: Bentonville, Arkansas Posts: 1,542 View Gallery Karma Komment	Re: BEWARE of Reefcleaner.org!!!!!! The first order I did with Reefcleaners, the bag with hermits arrived dead. I told him about it in an email, and next thing I knew he refunded the amount for the entire order. Didn't even have to ask. Without knowing any of the specifics of your situation, its hard to say. I have done 6 or 7 orders with them and they have been one of the best vendors I have dealt with __________________ Entia non sunt multiplicanda praeter necessitatem - William of Ockham

07-28-2009, 12:19 AM	#4 (permalink)
pfurey Tunicate Join Date: Jul 2009 Posts: 5 View Gallery Karma Komment	Re: BEWARE of Reefcleaner.org!!!!!! I'm not asking for anything except make this right. However that did not seem to be acceptable the them.

07-28-2009, 12:39 AM	#6 (permalink)
zy112 Elegance coral Join Date: Dec 2003 Posts: 1,225 View Gallery Karma Komment	Re: BEWARE of Reefcleaner.org!!!!!! I cant speak from personal experience, but a local club member had a problem with them __________________ Zach

07-28-2009, 12:40 AM	#7 (permalink)
BigAl07 Do I look as lost as I am Join Date: Mar 2007 Location: Waynesville, North Carolina Posts: 21,549 View Gallery Karma Komment Add yours!	Re: BEWARE of Reefcleaner.org!!!!!! I had a shipment of snails that arrived "DRT". I notified John via email and included pics. The NEXT DAY I had a new shipment enroute. __________________ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~ *Live Rock Rubble will do the SAME thing as Bio-Balls and is NOT a suitable replacement for BIO-BALLS in a Reef System! It's ALL gotta go!!* Nitrate (NO3) reduction is directly proportional to percentage of Water Change. Allen's home-made formula...currentNO3-((%WC.01)currentNO3)=finalNO3 (thanks Luukosian) This means if you change 50% of your total water volume (That's EVERYTHING) you'll get a net reduction of (NO3) somewhere around 50%. Ask me about how to increase your REEF budget without going without FOOD!!* Big Al's 10g Julie's (BigAl's Gal) 6g NanoCube Gone but not forgotten BigAl's Slow 90g Tank Chronicle Allens OFFICE 12g Nano-Reef

07-28-2009, 12:41 AM	#8 (permalink)
lcstorc Sunshine Reefer Join Date: Mar 2006 Location: Cocoa Fl Posts: 26,433 View Gallery Karma Komment Add yours!	Re: BEWARE of Reefcleaner.org!!!!!! I have also had great experiences with them. I will say the first time I was a bit confused since things were packed in wet newspaper and I didn't think they made it, but I put them in the water and almost all were soon out and about. I ordered a lot for my 3 tanks so I couldn't really count them, but I guarantee there were more than I paid for. I would be very suprised it it isn't made right. Perhaps there is some mis-communication. __________________ Peace LYNN Lynn and Franks saltwater adventure Lynn's 20g clown tank Lynn's 90g of sunshine Lynn's frag tank experiment A reef tank is like a race car. The faster you go the harder you crash.

07-28-2009, 08:35 AM	#9 (permalink)
Planet_Reef Fire Coral Join Date: Feb 2008 Location: St. Louis Posts: 67 View Gallery Karma Komment	Re: BEWARE of Reefcleaner.org!!!!!! You joined Reef Sanctuary just to complain about a company???? That seems odd. Especially a company that is KNOWN for quality and great customer service. It seems to me that you are just unhappy and instead of working things out with John, you're trying to get even by trashing the Reefcleaners name. Lots of us are on more than one forum. I've seen you join other forums just to trash Reefcleaners on them too. Joining and spamming a whole bunch of forums with this nonsense is bad form IMO. __________________ Curt

07-28-2009, 11:12 AM	#10 (permalink)
reef dummy Scopas Tang Join Date: Apr 2008 Posts: 439 View Gallery Karma Komment	Re: BEWARE of Reefcleaner.org!!!!!! ReefCleaners and JM are excellent!

07-28-2009, 11:26 AM	#11 (permalink)
jellyman Limpet Join Date: Jul 2008 Location: Lawrence, Kansas Posts: 136 View Gallery Karma Komment	Re: BEWARE of Reefcleaner.org!!!!!! I have had nothing but great experiences with reefcleaners.com.

07-28-2009, 01:18 PM	#12 (permalink)
johnmaloney Neon dottyback Join Date: Nov 2007 Posts: 600 View Gallery Karma Komment	Re: BEWARE of Reefcleaner.org!!!!!! Thanks for the support everyone! This thread is on every forum I sponsor. So I am going to give you the cut and paste reply I have for this post. If anyone wants to talk to me about it I will make myself available by email for most of they day... USPS was late in their delivery, I cannot control that but I wanted to work through it. A full refund was sent, most the order survived even though it was missed on Monday too. While I appreciate that there are many here who will not be swayed by this, the majority of the people who will visit Reef Sanctuary over the next few months will be visitors looking for good information on a particular topic. Should you stumble onto this thread and this is your first impression of my company and become concerned, please email me and I can discuss the details of how this is handled or send you a copy of the email conversation we had. This thread has already caused the cancellation of a pending order, and I hope it does not shake confidence in anyone else. I may be many things, but I am not thief, and I would never knowingly rip someone off. I simply cannot control if USPS will be late once they guarantee that they will be on time. That is all, no one can do that but the carrier. zy112- have your friend contact me when you can. __________________ Here is a link to my sponsored forum on reefsanctuary. Here is a link to my website, we do clean up crews and macroalgae.

07-28-2009, 01:29 PM	#13 (permalink)
reef dummy Scopas Tang Join Date: Apr 2008 Posts: 439 View Gallery Karma Komment	Re: BEWARE of Reefcleaner.org!!!!!! Hi John, most long time posters on reefsanctuary know you're a man of you're word and pay no attention to these kinds of posts. For anyone interested, not only did my reefcleaners shipment arrive in Denver alive and well, John sent many extras to account for any small die off as well as some impressive free macro algae that is thriving in my fuge. Thanks John, keep up the good work.

07-28-2009, 02:05 PM	#15 (permalink)
Royalscott Harlequin Tuskfish Join Date: Nov 2007 Location: Louisiana Posts: 905 View Gallery Karma Komment	Re: BEWARE of Reefcleaner.org!!!!!! I too can vouch for the wonderful service from Reefcleaners. I have never had any problems with them and there has always been way more critters than what I ordered. Reefcleaners is top notch in my book!!! __________________ Janetta & Scott 29 Gallon Bio Cube, 14 Gallon Bio Cube 34 gallon Solana & 3 gallon Picotope The Nano Club Wear Gloves

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