New Hydor Koralia powerheads! - Page 7

Snelly40 · 03-03-2007, 04:48 PM

yes we do

haha

Woodstock · 03-07-2007, 12:08 PM

Quote:

Originally Posted by BrothaWolf

For those of you with the Koralia 2 and 3 .... according to Marine Depot they are on recall from the manufacturer. They didnt seem to know why but you may want to check into it

Thanks Brothawolf!

Woodstock · 03-08-2007, 10:58 AM

Any more news on the recall?

I would like to order either two #4's or two #3's...

Kirblit · 03-08-2007, 11:18 AM

I sent an email to Marine Depot asking if it was true and they said yes, and that I should contact Hydor for the details. I sent Hydor an email last night and I have not heard back yet. I think I will just try calling them later on today, I'll keep you posted if I hear anything back.

Woodstock · 03-08-2007, 11:22 AM

Thanks Kirblit.

Kirblit · 03-08-2007, 11:26 AM

I'm pretty upset right now because I just got mine that I ordered about a month ago from Champion last week and of course I ordered a combo of both of these

! I hope it's not a big deal and can be fixed easy, or that it was just with the one's that were first made.

Woodstock · 03-08-2007, 11:38 AM

Bummer. I hope their customer service is good...

Kirblit · 03-09-2007, 09:49 AM

I called them yesterday and they were great. They said that Italy recalled them for "a nonspecific inspection" and that is all they knew. The guy I talked to said that they would replace all the pumps for #4's at no extra charge!

I told him I would like to upgrade the #3's and he said that was fine and that I could get the #2's replaced at the end of the month when they get the new one's in. He told me just to take the 2 #3's to a local UPS store and have them shipped to Hydor at their cost and that he would ship me 2 #4's back, just leave a note in the box for him to ship #4's back to me. He also gave me his email so that I can notify him when I'm shipping the #2's back and he will replace them. They are being more than accomadating in fixing the problem, and standing behind their product 100%!

Woodstock · 03-09-2007, 09:54 AM

Now THAT is excellent customer service!! Great news! Thanks for the update Kirblit~

bluespotjawfish · 03-09-2007, 10:00 AM

Quote:

Hydor has not yet setup a official recall on these but if you contact them they will set you up with the return and give you an alternative. You can contact them at Hydor 916 920 5222.

The reply I got from Marine Depot about mine. I'll be calling today.

03-03-2007, 04:48 PM	#91 (permalink)
Snelly40 Golden Moray Join Date: Apr 2006 Location: Charlotte, NC Posts: 2,450 View Gallery Karma Komment	Re: New Hydor Koralia powerheads! yes we do haha __________________ Snelly's 90gal Reef-O-Rama *Member-"Crabs Are Evil" Society* In Hoc Signo Vinces

03-08-2007, 10:58 AM	#93 (permalink)
Woodstock The Wand Geek was here. ;) Join Date: Nov 2003 Location: North Carolina Posts: 22,862 View Gallery Karma Komment Add yours!	Re: New Hydor Koralia powerheads! Any more news on the recall? I would like to order either two #4's or two #3's... __________________ ~Doni Marie~ *GOT ICH???* ~120 Reef Chronicle ~ *~Breeding Picasso Clownfish~* "Energy and persistence conquer all things." Benjamin Franklin __________________________________________________ ______________________________________________ 120 mixed reef, dual Reeflux 10k 250 MHs, dual Geiseman Actinic T5s,Neptune AC III, ASM g3, 2x Korallia #3, Mag 9.5 return

03-08-2007, 11:18 AM	#94 (permalink)
Kirblit Scopas Tang Join Date: May 2006 Location: Colorado Posts: 406 View Gallery Karma Komment	Re: New Hydor Koralia powerheads! I sent an email to Marine Depot asking if it was true and they said yes, and that I should contact Hydor for the details. I sent Hydor an email last night and I have not heard back yet. I think I will just try calling them later on today, I'll keep you posted if I hear anything back. __________________ 125g RR Kirby My reef chronicle http://www.reefsanctuary.com/forums/...s-125-a-3.html

03-08-2007, 11:22 AM	#95 (permalink)
Woodstock The Wand Geek was here. ;) Join Date: Nov 2003 Location: North Carolina Posts: 22,862 View Gallery Karma Komment Add yours!	Re: New Hydor Koralia powerheads! Thanks Kirblit. __________________ ~Doni Marie~ *GOT ICH???* ~120 Reef Chronicle ~ *~Breeding Picasso Clownfish~* "Energy and persistence conquer all things." Benjamin Franklin __________________________________________________ ______________________________________________ 120 mixed reef, dual Reeflux 10k 250 MHs, dual Geiseman Actinic T5s,Neptune AC III, ASM g3, 2x Korallia #3, Mag 9.5 return

03-08-2007, 11:26 AM	#96 (permalink)
Kirblit Scopas Tang Join Date: May 2006 Location: Colorado Posts: 406 View Gallery Karma Komment	Re: New Hydor Koralia powerheads! I'm pretty upset right now because I just got mine that I ordered about a month ago from Champion last week and of course I ordered a combo of both of these ! I hope it's not a big deal and can be fixed easy, or that it was just with the one's that were first made. __________________ 125g RR Kirby My reef chronicle http://www.reefsanctuary.com/forums/...s-125-a-3.html

03-08-2007, 11:38 AM	#97 (permalink)
Woodstock The Wand Geek was here. ;) Join Date: Nov 2003 Location: North Carolina Posts: 22,862 View Gallery Karma Komment Add yours!	Re: New Hydor Koralia powerheads! Bummer. I hope their customer service is good... __________________ ~Doni Marie~ *GOT ICH???* ~120 Reef Chronicle ~ *~Breeding Picasso Clownfish~* "Energy and persistence conquer all things." Benjamin Franklin __________________________________________________ ______________________________________________ 120 mixed reef, dual Reeflux 10k 250 MHs, dual Geiseman Actinic T5s,Neptune AC III, ASM g3, 2x Korallia #3, Mag 9.5 return

03-09-2007, 09:49 AM	#98 (permalink)
Kirblit Scopas Tang Join Date: May 2006 Location: Colorado Posts: 406 View Gallery Karma Komment	Re: New Hydor Koralia powerheads! I called them yesterday and they were great. They said that Italy recalled them for "a nonspecific inspection" and that is all they knew. The guy I talked to said that they would replace all the pumps for #4's at no extra charge! I told him I would like to upgrade the #3's and he said that was fine and that I could get the #2's replaced at the end of the month when they get the new one's in. He told me just to take the 2 #3's to a local UPS store and have them shipped to Hydor at their cost and that he would ship me 2 #4's back, just leave a note in the box for him to ship #4's back to me. He also gave me his email so that I can notify him when I'm shipping the #2's back and he will replace them. They are being more than accomadating in fixing the problem, and standing behind their product 100%! __________________ 125g RR Kirby My reef chronicle http://www.reefsanctuary.com/forums/...s-125-a-3.html

03-09-2007, 09:54 AM	#99 (permalink)
Woodstock The Wand Geek was here. ;) Join Date: Nov 2003 Location: North Carolina Posts: 22,862 View Gallery Karma Komment Add yours!	Re: New Hydor Koralia powerheads! Now THAT is excellent customer service!! Great news! Thanks for the update Kirblit~ __________________ ~Doni Marie~ *GOT ICH???* ~120 Reef Chronicle ~ *~Breeding Picasso Clownfish~* "Energy and persistence conquer all things." Benjamin Franklin __________________________________________________ ______________________________________________ 120 mixed reef, dual Reeflux 10k 250 MHs, dual Geiseman Actinic T5s,Neptune AC III, ASM g3, 2x Korallia #3, Mag 9.5 return

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