I got a response from someone the same day.
Quote:
From: sales@proreefaquatics.com [mailto:sales@proreefaquatics.com]
Sent: Tuesday, May 11, 2004 11:47 PM
To: edited
Subject: RE: ballast and bulb
Kevin,
Sorry, Troy hurt his back and has to stay in bed for 3 more weeks. If you would please tell me what you need sent out and the address and I will try to get it sent out for you. I’m sorry about the in convince that this has caused. Please give me a full name and address so I can ask him and send the product to the right place.
Thank you, edited
(Troy’s fiancée)
Thanks-Troy Detweiler
http://www.Proreefaquatics.com Lighting made Easy.
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I responded the same day with the requested information. On May 14th, I emailed Troy again asking if my bulb and ballast had shipped, and got no response. On May 25th, I called Troy on his cell phone and he answered, when I asked him about my ballast and bulb...he told me, "It's on the way." When I asked for a tracking number, he told me they hadn't sent it yet. This seemed odd to me, but since I have never had a UPS pick-up (I'd only dropped packages off) I gave hm the benefit of the doubt. It is now June 7th and I have neither received a tracking number, nor a package from Troy.
I have all my paypal receipts to show I paid, I have all the notices from paypal showing my e-checks cleared. I have done everything I can think of to resolve this issue. I added a message to my final paypal that if my bulb and ballast couldn't be shipped within a week, that he refund my money. That has not happened either. I do not expect this post to be well received here, that is one reason it is so detailed, I am not making any accusations, simply laying out the facts as they occurred and letting you make your own judgment. I sent this to Troy via email on 6/5/04 and told him of my intent to post it here.
As of 6:20pm Eastern time tonight, Troy has not replied to my email.