| 48 hours later, I broke down and called their 800 #, which was busy for well over 1/2 hour. I ended up calling thier (local) number at the expense of long distance charges before I could finally get a response from this company. Yes, they refused to reply to my emails.
I ordered my pump the 7th of April. They said it got to the UPS station in Cincinatti (from seattle) and has been sitting there since the 9th of April, with no change. They also told me that they are shipping a new one out 2-day mail today . IMHO, had I not called, I still would be waiting a long time for this pump to arrive. You see, they told me they would resend immediately after asking my name, without any other information. This leads me to believe that had I not called, the pump still would not have been re-sent. (why wasn't it re-sent a week ago, after a week of MIA had already occurred?).
So, I still don't actually have the pump yet, they got my money 2 weeks ago today, and they don't even have the courtesy to reply to an email explaining the shipping problems. I had to go WAY out of my way to contact them for them to take any action whatsoever, costing myself even more money.
I do NOT recommend this company to anyone, since I've had nothing but headaches so far.
Peace,
Cos |