| Aqua-Direct
Anyone ever deal with these people, out of Seattle?
If so, what were your experiences with them? Any problems? How is customer service/satisfaction?
The reason I ask is that I bought a Blueline HD external pump from them almost 2 weeks ago, and still have not received my merchandise.
They do not offer up tracking numbers so you can find out when to expect your shipment. They state that they usually ship by the next day. 8 full business days later and still no merchandise.
I wrote them an email inquiring about my purchase late last night, and as of yet had not heard back from them. I am going to give them the benefit of the doubt and wait one more full day to hear a response.
If you were in my shoes, what would your reaction to the situation be?
As I said, I'm not condemning them yet, but I'm starting to lean in that direction given the circumstances so far.
Thanks,
Cos |