| Playing the devils advocate, it might be possible you are dealing with demand/supply issues instead of poor business practices.
However, I don't know as I have never purchased a clam before. With that said, I had a friend who was amazed that not only did Barry make sure their order was right, he also sent an email to ensure that his order arrived safely. That's good customer service in my book.
Dave, I hope you don't mind if I send a PM to Barry regarding this issue.
Curt |