Well, for the third time in a row, I am not buying any clams from clamsdirect...
and I'm probably not going to even consider buying from them again...
Don't get me wrong... Barry's a great guy, and he's got a great product, but I'm sick of getting screwed when I go to checkout.
Here's the scenario:
We've been waiting for 3 or 4 days for the new arrivals to go up, and get the 'New Arrivals' letter yesterday stating they'll be back online at 'around' 4pm PST today...
So, we spend the whole afternoon loading and reloading the page waiting for them to actually show up... (they've been known to show up 'hours' earlier than stated).
So they finally show up at about 3:30pm (a bit on the early side), and we quickly find a maxima clam that we like, add it to our cart, and decide to see if there's anything else we might want, and start browsing the other categories...
Well, we browse for less than 5 minutes, and find another two crocea's that we like, and add them to the cart for a total of 3 clams (and about $150).
Well, we proceed to checkout, only to find that once again, we've gotten screwed by their checkout system, and the maxima clam has been bought right out from under us.
The other two were still there, but we said the heck with it... if the store can't guarantee that the stuff we put in our cart will be there when we check out, then we don't want to do business with them.
The explanation for setting up the checkout this way, given by clamsdirect, is supposedly to prevent people from hoarding a bunch of clams in their cart, but this could be easily remedied by having a 10 to 15-minute time limit from when a clam is added to when it must be purchased (possibly preceded by a warning that you should proceed to checkout)... as it is now, it's basically a free-for-all, with those who only buy one clam benefiting... thank goodness all stores aren't set up that way.
So, until things change, I won't be shopping there anymore... this is the third time in a row this has happened, and I've hit the end of my rope (I normally don't vent like this).
I guess I'm just looking for some sympathy (yeah, right
)... but it's extremely frustrating, especially when it keeps happening over and over and over...
I'm not trying to turn anybody against Barry N. or clamsdirect, just wanting a place to vent my angst at something that's been a thorn in my side for a while...
David.