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I am pretty sure its a water issue. I purchased a 6 stage RODI this week from Aquasafecanada via ebay ($82 and change before shipping) so once i get that in it ought to change rather quickly to better water.
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If your fish are exhibiting scratching and redness of fins, a few water changes with a "good" (RO) water isn't going to do much unless your water parameters are way off. The main thing a "clean" water will do for you is reduce the amount of algae you fight by reducing phosphates of incoming water. Phosphates don't cause ich. Stress generally causes ich.
What I'm saying is that I'd try something else in conjuction with the water changes because I don't think that's going to help very much, fwiw.
I'd also go ahead with treatment at this time. Normally I'm one to let my fish fight things naturally, but the redness of fins means it's getting out of hand, and the fish isn't going to have an easy time recovering without some help, imho.
Cos