[DannerATL]

My first experience with ordering critters online with Reef Scavengers has been less than positive. I placed my order on 4/17 and paid $43 for express overnight service. They shipped on 4/17. I took 4/18 off from work to be home for delivery, nothing shows up. Package was sent overnight, but USPS dropped the ball. 4/18, I stepped out and left authorization signature for USPS. They would not accept this, and returned the package to the post office where it sat thru the balance of the weekend. I get the package Monday a.m., and basically everything (starfish, anemone, crabs) was dead. The coral banded shrimp and some snails made it. So I contact them again, and customer service was great in coordinating a replacement shipment; they finally shipped my package on 4/29, and the USPS does not deliver it to me, but to my leasing office (?) on 4/30. I check my mail today, and there is a delivery notice in my mailbox! So....18 days later, my order has been completed. Not sure what happened to the $43 I spent on overnight service, but the USPS is a poor choice of shipper by the Reef Scavenger folks. Customers have NO options but to use USPS if ordering thru RS. And I will tell you to forget trying to dial them up to discuss the order status. Not an option, by design. There is no phone listing for them anywhere.

Reef Scavengers is not a bad supplier, and prices are certainly attractive. But they really need to make FedEx / UPS an option. Why not, we the customers are paying for it so not sure why they will not consider this.

I would like to hear others experiences with RS, good or bad. Jury is still out with me, and boy is that jury tainted !!!

See ya,

DannerATL