| Re: Who is responsible; the individual or the LFS?
When it comes to hiring employees it is very difficult to find employees that come with the knowledge nec. to handle every situation. Fact is most people willing to work for 6-7 bucks an hour are either in high school or college. Also keep inmind these kids can't afford to have full blown reef systems, they learn on the job so you can't always rely on them for the best info, that's the nature of the trade. You just can't expect them to be experts.
More importantly the manager or owner should have the knowledge to pass on to his/her employees and give them the resources to learn as much as possible. I find most of my employees are like sponges when it comes to aquatics. They learn everything they can and try to stay up to date on everything, because they love it. But do all of them have the experience to handle questions like, how should I setup a calcium reactor? Unfortunately they don't.
I just advice them to be honest with customers, if there is a question they can't answer, they don't BS the customer, they go over to one of the computers in the shop and look it up. |