From a business perspective I think you should grow your business to be profitable. Profitable does not mean gouging the life out of the customer.
When a business is built on a nitch,
would? it be beneficial for the business owner to spend money in growing his business and clientele? In saltwater I think this is accomplished through education; knowing the in's and out's of the care involved for the fish, environment and set ups.
This benefits the hobbyist and in the end of course the shop, with return clientele and word of mouth. If the result of poor management and lack of involvement is crappy service and uneducated advice, then, it will get around and ultimately the business owner will feel the pinch in the pocket.
It makes sense to me to feel the pinch providing my business with knowledge and experience hoping that it will be enough for continued growth and the pride of servicing our community with value and dignity.
From a consumer point, my point, it is my responsibility to make an educated decision on the things that I purchase. Knowing what I want and whether I should spend my money here...or there.
IMHO, I also have a responsibility to take care of the things I have. Knowledge is our sword.
Yesterday, I went into a local camera shop (I try to give business to local shop owners rather than big business) to buy a new MiniDVD Camcorder. Unfortunately I had just enough information about the gadgets to be dangerous....the kid behind the counter had about the same level of knowledge that I did!?!?! Respectfully, I walked out with my 1K for the camera and possibly more...I would have purchased accessories
