Hi Jeff, Ideally the white air control valve should only be used for the break in period of the skimmer, check out the following.
1. Ensure the aquarium is running at the optimum water level and not above.
2. Using a plastic jug and storage bucket remove enough water to reduce the run level by 1cm below optimum.
3. Ensure the skim adjuster on the protein skimmer is set at its lowest position.
4. Remove the white air control valve fully.
5. At this point the skimmer may start to over skim filling the collection cup, allow the collection cup to fill 2 to 4 times before the skimmer settles, discard any of the water collected in the collection cup during this 2 to 4 fill time, DO NOT RETURN IT TO THE AQUARIUM.
6. The skimmer should now start to skim normally, in removing the air control valve you have increased the amount of air and reduced the amount of water in the skimmer body allowing a bigger expansion area in the neck of the skimmer body below the skimmer cup, this allows the skimmer to breath and increases the volume within the skimmer body for skimate to form.
7. You can now slowly return any removed water to the aquarium and top up with new salted water as necessary.
8. If after this process you continue to experience over skimming it is likely the aquarium has a very high organic content that is effecting the surface tension of the seawater. There can be many reasons for this including over feeding, the types of foods and additives used.
9. Please contact Red Sea Technical support directly via the website
http://www.redseafish.com/contact-us/
10. Once the skimmer has settled and is performing without over skimming you can then use the skim adjuster to raise the level of air and water in the skimmer to produce a wet or dry skimate.